Principal Product Manager - Search AI
Principal Product Manager - Search AI
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1 Vacancy
Job Description
About the Role:
This highleverage businesscritical role is an opportunity to shape how search is employed to power richer more intuitive conversational experiences. As the line between search and conversation blurs youll guide the development of our foundational search capabilities to create conversational experiences that are personalized relevant and grounded in trusted information.
What you get to do in this role:
Drive product strategy for search retrieval augmented generation (RAG) and questionanswering capabilities thatsets us up for success as welook to growto $30B inrevenue
Identify compellingproductprioritiesand buildconsensus around them
Facilitate crossfunctional teams that comprise ML research engineering user experience research and design partners to bring highquality products to life
Manage the endtoend product lifecycle and assume ownership of outcomes
Integrate user research customer pilots and market analysis into product requirements to enhance user and customer satisfaction
Translate complex problems into clear and compelling requirements
Develop multimodalcommunications that speak to diverse audiences both internal and external and technical and nontechnical
Forge partnerships with other product teams to drive adoption of search and genAI capabilities
Establish and refine metrics and framework for measuring the quality and value of search and genAI
Serve as team guide and coach lowerlevel employees
Qualifications :
Qualifications
Experience:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
8 years of softwareproductmanagement experience
Direct experience building genAI natural language processing or search capabilities
Strong prioritizationskillsandthediscipline to focus on highimpactactivities
Experiencecapturing and defining productrequirementsandtransforming them intoaroadmap
Deep customer empathy and a track record delivering customercentric solutions
Expertise in synthesizing qualitative and quantitative data to validate hypotheses measure success and inform product direction
Experience navigating ambiguity identifying underlying problems and clearly articulating tradeoffs around potential solutions
Demonstrated ability to navigate and solve problems at the intersection of machine learning quality and UX design
For positions in this location we offer a base pay of $163600 $286300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
