Customer Account Specialist - Government Services (Onsite)
Customer Account Specialist - Government Services (Onsite)
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$ 82000 - 82000
1 Vacancy
Job Description
Date Posted:
Country:
United States of AmericaLocation:
HGA31: Atlanta GA 5159 Southridge Parkway Atlanta GAUSAPosition Role Type:
OnsiteU.S. Citizen U.S. Person or Immigration Status Requirements:
U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.Security Clearance:
None/Not RequiredThis position oversees the lifecycle of a repair order from purchase order placement to order closure in the applicable systems. This position creates quotes and sales orders accurately reflecting customer purchase order requirements in the SAP Sales & Distribution module. Managing ongoing changes to SAP sales orders monitoring inventory and billing reports and taking appropriate action is also performed. Regular communication with external and internal customers is necessary. Actions directly impact sales profit and ontime delivery performance.
WHAT YOU WILL DO:
Demonstrates proficiency with tools systems procedures and processes required to create complex orders. May identify trends analyze problems and suggest alternatives for assigned tasks.
Monitors inventory to maximize sales and ensures customer order requirements are met manually creating delivery documents as appropriate.
Monitors order execution by consulting with appropriate internal counterparts to ensure sales goals are achieved.
Identify SAP Sales Order Set up processes and constraints to implementing and performing on customer contracts. Can make recommendations to finding necessary alternative sales order set up methods.
Creates submits and monitors US Government receiving reports and invoices. With assistance addresses U.S. Government portal issues.
Performs and assists with special projects as required.
Demonstrates proficiency with government contracts and contract reviews. Able to provide recommendations or alternatives when it comes to negotiating acceptable terms and conditions.
Develops and tests new or moderately difficult order administration processes.
Creates updates archives order and customer files as required.
Demonstrates proficient ability to use SAP reporting tools to create reports to meet customer expectations.
QUALIFICATIONS YOU MUST HAVE:
Typically requires a HS Diploma or AA/AS degree (or other 2year post high school training) with a minimum of 4 years of relevant experience.
U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract
Previous customer service experience is required.
QUALIFICATIONS WE PREFER:
SAP experience preferred.
Experience reading and interpreting contracts/warranty documents.
Experience reviewing and approving customer purchase orders.
ROLE TYPE:
*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.
Regardless of your role type collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world and access to Collins sites when their work requires inperson meetings.
WHAT WE OFFER:
Some of our competitive benefits package includes:
Medical dental and vision insurance.
Three weeks of vacation for newly hired employees.
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution including a Lifetime Income Strategy option.
Tuition reimbursement program.
Student Loan Repayment Program.
Life insurance and disability coverage.
Optional coverages you can buy pet insurance home and auto insurance additional life and accident insurancecritical illnessinsurance group legal ID theft protection.
Birth adoption parental leave benefits.
Ovia Health fertility and family planning.
Adoption Assistance.
Autism Benefit.
Employee Assistance Plan including up to 10 free counseling sessions.
Healthy You Incentives wellness rewards program.
Doctor on Demand virtual doctor visits.
Bright Horizons child and elder care services.
Teladoc Medical Experts second opinion program.
And more!
Learn More and Apply Now!
Avionics delivers advanced cockpit displays vision systems and comprehensive digital solutions for global government commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers crews and militaries from aircraft and airports to air traffic management. Join us in creating solutions that connect the world one flight at a time. Start your application today.
At Collins the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other propel us all higher again and again. Apply now and be part of the team thats redefining aerospace every day.
The salary range for this role is 40000 USD 82000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance shortterm disability longterm disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collectivebargaining agreement.Hired applicants may be eligible for annual shortterm and/or longterm incentive compensation programs depending on the level of the position and whether or not it is covered by a collectivebargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.This role is a role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
