NIH OD Help Desk Manager

Futrend Technology

Posted on : 21-05-2025

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1 Vacancy

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Job Location

Bethesda, MD - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 21-05-2025

Job Description

Futrend Technology Inc.is an innovative business and technology solutions provider. Our primary focus and core competencies are in Healthcare IT Federal Financial Management and Grants Management. We excel at providing customers with highvalue solutions that support their missions and meet their most critical objectives and business needs. We provide full lifecycle IT services to Federal agencies with recognized excellence in complex realtime system integration and enterprisewide system implementation.

Description:

Futrend Technologyis looking for an NIH OD Help Desk Manager to join our team of industry leading professionals with significant upward promotion probability.

The NIH PM is responsible for delivery and growing our health IT consulting and software development work at the National Institute of Health (NIH). The NIH PM has demonstrated his/her capability managing contracts providing vision and creating accountability among staff and leading account growth. The NIH PM manages multiple senior and executive level customer relationships and guides the creation of customer value. The NIH PM is responsible for delivery and growth of existing programs (as both a prime and a subcontractor) and will have existing relationships multiple GWACs a broad NIH IDIQ and our joint venture partner to help drive growth.

To excel in this roll the NIH Help Desk Service Manager will manage a

The ideal candidate will measure success in this position through outcomes program delivery success customer satisfaction continuous improvement in delivery practices and team performance financial performance qualified pipeline and business growth.

Roles and Responsibilities:

Solution Delivery

Manage help desk team to support 3000 end users
Make sure team follows the SOP and ITIL practices
Provide timely SLA reports and trend analysis on root causes related to help desk tickets
Make recommendations and implement improvements
Work with program manager and team to ensure team to meet SLA metrics

Qualifications
5 years in help desk management
Bachelor degree in IT field or technical field
ITIL Practitioner or equivalent
IT certs:
ITIL Practitioner ITIL Service Manager Apple Certified Macintosh Technician Apple Certified Support Professional LPIC1 LPIC2 CompTIA A CompTIA Network CompTIA Linux CompTIA Healthcare IT Technician HDI End user Support Manager HDI Service Manager Microsoft Certified Solutions Associate: Windows 11 or10 current operating system and Microsoft Certified Solutions Engineer End User Infrastructure
Must have hands on experience managing large help desk team
Work experience in NIH Federal Health IT agencies research and academic institutions are a plus

Location:NIH campus in Bethesda MD Rockville MD metro Washington DC

Futrend Technology Inc.is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race religion color national origin gender sexual orientation gender identity age status as a protected veteran or status as a qualified individual with a disability.

Futrend Technology EVerify to validate all new hires ability to legally work in the United States

Futrend is a VEEVRA Federal Contractor

Required Experience:

Manager

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Futrend Technology

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NIH OD Help Desk Manager

Futrend Technology

Job Description

Employment Type

Company Industry

Key Skills

About Company

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