Banking Products & Services Analyst
Banking Products & Services Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Your Journey Starts Here:
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized enabling you to thrive both professionally and personally. Here you will find ample opportunities to connect and collaborate with talented colleagues from around the world sharing insights and driving innovation together. Join us at Santander where you are supported by a culture of engagement and a commitment to your success.
An exciting journey awaits if you are interested in exploring the possibilities We Want to Talk to You!
Position Summary:
Banking Service Analyst provides a variety of operational tasks providing support to our commercial department in a timely manner . Responsibilities include: Deposits and withdrawals for client transactions and completing entries into the internal banking system.
Responsible for processing the bookkeeping work (ACH Inclearing).
Processing and reviewing incoming and outgoing and return items cash letter. Processing check book orders request temporary checks. process and update credit and debit cards set up records on Globus assist for processing and paying on behalf of BSI to third vendors as well as completing daily tasks regarding customer requirements with their cards and transactions.
Elaborate Monthly and Quarterly reports require by vendors and process information requirements for audit purposes.
Provide support to our clients with ebanking assisting them in the navigation of web access serving as a liaison between clients and commercial area.
Verifying signatures for wire transfers credit documents security transfers and purchase order (Manually & Docusing)
Position Duties / Responsibilities
EBanking Support:
Provide support to our clients with the navigation and use of EBanking.
Serve as a liaison between clients Bankers (including Assistants).
To ensure compliance of procedures at all times included but not limited to client identification by Bankers Assistants.
Handle systems issues with customers and escalate to IT when necessary.
Help facilitate enrollment and provide webpage support to clients:
Assist them in the navigation and understanding of web page access: login via Google Chrome Safari Firefox; clear cookies when needed
Unlock user due to failed (RSA questions)
Passwords reset
Paperless
Block and unblock of users
Change security questions
Online wire transfers
Create Eco User
Disable and enable users
Amend email callback number user names
Secured message between client and bankers
View account balances activity valuations
Sign purchase orders
Purchase Orders:
Review of purchase orders in T24 Doc track Pending List
Verify client number and reference in document match Globus
Verify signature on document; if signature does not verify escalate to fraud prevention for review approval or rejection
Verify all pages of PO are submitted
Keep track of rejected or escalated PO
Communicate with the banker and assistant when a PO is rejected
Assist commercial area to track if a PO is pending approved or rejected
Checkbooks & Temporary Checks & Stop Payments
Order clients checkbook through Luxor Plattform and deliver it following internal procedures.
Maintain an information log with quantity of checkbooks as well as their numeration.
Process the request of a temporary check according to internal procedures.
Responsible to maintain copies of clients checks and or other payments.
Teller
Handle cash deposit and withdrawal for clients transaction.
Handle check deposits: scan on system process through OFAC and upload on FED.
Complete daily required reports.
Wire Transfer Security transfer and docusign & signature Verification Serve as backup assist when necessary to cover team members (lunch PTO training etc.):
Verify signature for outgoing wire transfers Docusign BSI credit doc such as NOBSTBY and Sec transfer signature. if signature does not verify send to fraud prevention for review approval or rejection
Other duties as assigned or requested by immediate supervisor
SPECIALIZED KNOWLEDGE
Proactive identification of issues or concerns related to potential gaps in existing processes procedures policies frameworks etc.;
Contribution to satisfactory results in audit reviews compliance reviews and regulatory examinations (internal/ external) Compliance and Regulatory Agency reviews; response to required corrective actions in a timely and complete manner;
Completion of all assigned training (Compliance Bank Secrecy Act Audit Code of Conduct etc.) and reporting requirements within set timeframes; and
Adherence to the Code of Conduct assigned Risk Tolerance or Mandates and all organizational policies and procedures applicable to role.
Knowledge of office administrator responsibilities systems and procedures
Proficiency in MS Office (MS Excel and MS Outlook in particular)
Working knowledge of office equipment
Experience with t24
Excellent time management skills and ability to multitask and prioritize work
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Strong organizational skill with the ability to multitask
Education: Bachelors degree required or equivalent experience
Business Experience: 13 years of relevant experience or demonstrated required level of proficiency
Technical Knowledge
Organizational skills and detail oriented with the ability to multitask
Knowledge of office management systems and procedures
Excellent customer service skills
Written & oral communication skills
Proficiency in MS Office (MS Excel and MS PowerPoint in particular)
Experience with t24
Excellent time management skills and the ability to prioritize work
Attention to detail and problem solving skills
Excellent written and verbal communication skills
Languages: Spanish English
Physical Requirements:
Duties are performed in an office environment. Physical demands could involve any or all of the following: digital dexterity and hand/eye coordination in the operation of office equipment; light to moderate lifting (1020 lbs.) and carrying of supplies files etc; the ability to speak to and hear customers and/or other employees both telephone calling and in person; and body motor skills sufficient to enable the incumbent to move from one office location to another.
What Else You Need To Know:
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (nonexempt) the annual range is based on a 40hour work week. The exact compensation may vary based on skills experience training licensure and certifications and location.
Base Pay Range
Minimum:
Maximum:
Benefits:
Santander Benefits 2025 Santander OnGoing/NH eGuide ()
Risk Culture:
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement:
At Santander we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin genetics disability age veteran status or any other characteristic protected by law.
Working Conditions:
Frequent minimal physical effort such as sitting standingand walking is required for this role. Depending on location occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights:
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next:
If this sounds like a role you are interested in then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason please contact us at to discuss your needs.
Required Experience:
IC
Employment Type
Full-Time
