Program Manager, International Student and Scholar Services
Program Manager, International Student and Scholar Services
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Salary Not Disclosed
1 Vacancy
Job Description
Summary of Position
The International Student and Scholar Services (ISSS) Program Manager serves as the Primary Designated School Official (PDSO) for Augsburgs F1 student visa program and as the Responsible Officer (RO) for Augsburgs J1 exchange visitor program. This position is responsible for coordinating services for Augsburgs international students and scholars to support success in academic personal social and cultural adjustment to Augsburg University and life in the United States. This position applies best practices of intercultural development leadership to these advising and support services and establishes systems to ensure that the services remain current and effective. This position also collaborates with administrative and faculty departments across the University for comprehensive compliance and support coverage.
Primary Responsibilities
Business Operations and Legal Compliance
- As PDSO and RO carry overall responsibility for Augsburgs compliance with federal regulations governing F1 international students and the J1 exchange visitor program.
- Facilitate training of Designated School Officials (DSOs) for the F program and Alternate Responsible Officer (ARO) for J program.
- Track student records program data and engagement metrics for reporting and assessment.
- Process applications and course registration for exchange students.
- Manage the ISSS annual budget in consultation with supervisor and the Assistant Provost of Global Education and Experience.
- Identify recipients of ISSS endowed scholarships and manage the annual scholarship budget.
- Hire train and supervise ISSS student workers.
- Manage ISSS webcontent updates.
- Serve as the representative to the health insurance provider for international students and scholars.
Student & Scholar Services and Advising
- Formulate and oversee policies and procedures for serving international students and scholars upon arrival.
- Advise international students and scholars on University policies and advise campus departments on University policies as they relate to international students and scholars.
- Advise F and J students so that they comply with USCIS regulations.
- File documents for F and J students and scholars as required by USCIS regulations.
- Lead communication and response in crisis management related to international students.
- Manage the International Mentor Program.
- Plan and lead orientation activities for all international students (of any visa category) and scholars.
- Advise the International Student Organization (ISO) and attend ISO meetings and events.
- Serve as the advisor for Augsburgs Global Living Community.
- Manage and oversee tax support for international students.
- Assist Augsburgs National Student Exchange (NSE) coordinator with inbound domestic exchange students including in orientation registration and housing.
Strategic Leadership
- Develop a strategic plan that supports the recruitment of exchange students and students from sponsored programs based on institutional and geographic priorities identified by the University.
- Develop and execute strategies for the retention of F1 degree seekers.
- Assist institutional leadership in maintaining strong relationships with Norwegian institutions and act as the primary inbound lead and contact for these institutions.
- Collaborate with CGEE leadership in internationalizing the campus.
- Collaborate with other University offices in maintaining international alumni networks.
Additional Responsibilities
- Complete the Universitys F1 recertification and J1 program redesignation with the United States Citizenship and Immigration Services (USCIS) every two years.
- Assist with scheduling and setup for hosting international delegations.
- Coordinate with Residence Life for student housing.
- Coordinate with the Registrars Office to send final transcripts to exchange students.
- Liaise with Strommen Center on international student internships requiring approval for Curricular Practical Training (CPT) as specified by USCIS rules.
- All other duties as apparent or assigned by the supervisor(s).
Work Environment and Physical Demands
- Typical work environment is an office. Sedentary work for long periods of time.
- Regular computer and phone use.
- Occasional driving necessary within the Twin Cities area.
- Occasional travel to conferences and exchange partner institutions as needed.
Qualifications :
Minimum Qualifications
- Bachelors degree.
- Five (5) years of professional experience in international affairs international education student affairs international exchange and/or international engagement/recruitment.
- Eligibility to serve as a DSO/ARO (must be a U.S. citizen or lawful permanent resident).
- Working knowledge of SEVIS F regulations and J regulations.
- Valid drivers license with clean driving record.
Preferred Qualifications
- Masters degree.
- Experience with the Intercultural Development Inventory (IDI) and/or the AFS Global Competence Certificate.
- Experience with Terra Dotta or similar international student management systems.
Knowledge Skills Abilities
- Demonstrated experience with institutional compliance and student advising.
- Demonstrated intercultural competence.
- Ability to work effectively and collaboratively.
- Ability to maintain confidentiality of information as required by law and professional ethics.
- Ability to take initiative organize workflow and manage multiple projects.
- Ability to be accurate precise and attentive to details.
- Ability to lead/teach and mentor others.
- Ability to work effectively in a team environment and work independently with little supervision.
Additional Information :
Compensation & Benefits at Augsburg
- The compensation range is $50000 $58000 per year DOQ.
Augsburg University offers a competitive and comprehensive total rewards program including:
- Medical dental and vision coverage
- A generous 403(b) matching program with an employer contributions of up to 8% upon eligibility
- Up to 100% tuition remission for employees spouses and dependents and participation in the Tuition Exchange program with colleges and universities throughout the US
- Generous paid timeoff including 14 paid holidays 12 sick days 2 community service days and vacation of up to 22 days per year immediately upon hire
- Employerpaid STD LTD and life insurance
- Employee Assistance Program (EAP) for all employees
Equal Opportunity and Affirmative Action Statement
Augsburg is an equal opportunity employer and does not discriminate on the basis of gender sexual orientation marital status gender identity race age disability religion national origin color or any other protected class.
Augsburg University is committed to providing equal employment opportunity to all applicants and employees regardless of their race color creed religion gender age national origin familial status disability veteran status sexual orientation gender identity gender expression marital status or public assistance status or any other characteristic protected by federal state or local law.
If you need a reasonable accommodation to complete our application process please contact our Human Resources Department at phone number:or email:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
