Operations Supervisor (Talent Engagement) Full-Time, On-Site | $55,000 Salary

The Operations Supervisor (Talent Engagement) is an entrylevel leadership position designed to support coach and supervise the front desk team while actively working alongside them. This role ensures highquality service delivery at the front desk manages client escalations supports team development and oversees basic administrative functions such as scheduling and payroll submission for their assigned team. The Operations Supervisor (Talent Engagement) will create a collaborative environment that supports continuous improvement and strong client engagement. 

Responsibilities: 

Leadership & Supervision 

• Serve as the lead for front desk team setting a positive example and ensuring accountability.  
• Provide daytoday supervision direction and coaching to front desk staff. 
• Conduct regular checkins and contribute to performance feedback and evaluations. 
• Define and set operational goals in alignment with project and organizational objectives. 
• Participate in the development and maintenance of standard operating procedures. 
• Ensure front desk procedures customer service standards and operational goals are followed and met. 
• May supervise additional frontline staff as assigned. 

Team Support & Coaching 

• Offer onthejob training and guidance to support professional growth and skill development. 
• Coordinate training activities to ensure staff are properly prepared to implement project activities effectively. 
• Encourage initiative and problemsolving among team members. 
• Serve as the first point of contact for team questions needs or concerns. 
• Maximize individual and team performance and productivity. 

Client Services & Escalation Management 

• Work directly at the front desk greeting clients responding to inquiries and managing intake processes. 
• Handle escalated client issues promptly ensuring resolution while upholding organization values and professionalism. 
• Support a welcoming organized and efficient front desk environment. 
• Understand all technical aspects of the operational units and provide support accordingly. 

Administrative Duties 

• Submit payroll hours and timeoff requests for the front desk team in accordance with agency procedures. 
• Assist with front desk scheduling staffing adjustments and coverage planning. 
• Analyze processes and procedures to optimize efficiency and performance. 
• Maintain knowledge of applicable federal state and local laws regulations and policies related to workforce and welfare programs. 
• Ensure front desk operations are compliant with all relevant guidelines. 
• Other duties as assigned. 

Qualifications :

• High school diploma or equivalent required; associate degree preferred. 
• 1 years of experience in customer service administrative support or similar setting. 
• Prior experience in a lead or mentoring role is a plus. 
• Strong interpersonal and communication skills. 
• Proven ability to model professionalism confidentiality and a clientfocused mindset. 

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demanddriven workforce solutions.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.

Remote Work :

No

Employment Type :

Fulltime