TRAINING MANAGER
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4-5years
600000 - 600000
1 Vacancy
Job Description
Key Responsibilities:
- Design & Deliver Training Programs:Develop and implement comprehensive training modules covering product knowledge mobile device technology customer service and sales techniques tailored to the mobile retail industry.
- Soft Skills Development:Conduct workshops focused on communication problemsolving negotiation and customer relationship management to build wellrounded sales professionals.
- Field Coaching & Store Visits:Conduct regular instore training and coaching sessions to observe guide and support sales agents in realtime scenarios.
- Training Needs Analysis:Identify skill gaps through performance data feedback and field observations. Customize training content to address specific needs
- Product & Accessory Knowledge:Ensure agents stay updated with the latest in mobile devices accessories and tech trends; simplify complex product info into practical selling points.
- Collaboration:Work closely with sales leadership OEM partners and Airtel retail operations to align training objectives with business goals.
- Monitoring & Reporting:
Track training effectiveness through assessments feedback and sales performance metrics. Provide regular reports and recommendations for improvement.
Requirements
Qualifications & Skills:
- Bachelor s degree in Business Marketing Education or a related field.
- 3 5 years of experience in training delivery preferably in telecom consumer electronics or retail.
- Good understanding of mobile phones accessories and retail selling dynamics.
- Strong presentation and facilitation skills with the ability to inspire and energize learners.
- Excellent interpersonal and communication skills.
- Selfdriven enthusiastic and passionate about talent development and sales success.
Benefits
- Opportunity to be part of a growing retail company and telecom industry.
- Professional development and growth opportunities.
- Competitive salary
Employment Type
Full Time
