Operations Manager
Operations Manager
Posted on :
21-05-2025
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1 Vacancy
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Job Description
Job Summary:
We are a worldleading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for an Operations Manager to join our team. Our teams are collaborative vibrant and fastgrowing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities:
- Manage the aftersales team by setting service standards and ensuring KPIs are met
- Ensure strong and clear coordination between departments for minimal resolution times
- Continually devise and monitor operational processes for optimal service delivery customer satisfaction and productivity
- Identify and implement new strategies for increasing customer satisfaction loyalty and retention by going above and beyond expectations
- Resolve managerial level customer grievances or special requests Weekly/monthly reporting for management review.
- Demonstrate a high level of leadership skills and provide necessary training and guidance to the aftersales service teams staff to achieve full competencies and the highest brand image possible.
Requirements:
- Diploma/Bachelor Degree in Business with outstanding academic performance
- Minimum of 5 years experience in Customer Service within automotive aftermarket or SAAS industry experience in a similar industry is an added advantage;
- Excellent written and verbal communication skills
- Proficient in English
- Good leadership and management skills with strong problemsolving competency and an outofbox approach in providing solutions.
Employment Type
Full Time
Key Skills
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