Intern, Merchant Operations
Intern, Merchant Operations
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Job Description
Get to Know the Team
The Singapore Operations team drives business growth for Grab Singapore aligning with Grabs vision through strategic programmes. Within this the Merchant Operations team advocates for merchantpartners advocating for enhanced experiences and success. Collaborating across business products and departments we integrate hyperlocal nuances improve journeys and support growth while ensuring cost efficiency.
Get to know the Role
As a Merchant Operations Intern you will help enhance merchant engagement and support experiences across Grabs merchant platforms. Your primary responsibility will be to develop operational content on platforms such as the Help Centre AI Chatbot Grab Websites and Merchant App ensuring a seamless support experience for our merchantpartners.
Critical Tasks You Will Perform
- You will develop and refine educational content including training materials troubleshooting guides and best practices for managing stores and orders.
- You will enhance the Help Centre to improve the self help experience for merchants.
- You will improve AI chatbot responses by testing training and updating knowledge base for better automated support.
- You will support any other related adhoc operational projects.
Qualifications :
Essential Skills You Will Need
- Undergraduate in Mass Communication Marketing Business or other relevant courses.
- Express ideas in writing and verbally and can create effective contents.
- Project management skills with good prioritisation capabilities.
- Independent learner and can work under VUCA environment.
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
