Front Office Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are seeking a professional and customerfocused Front Office Supervisor to join our team at Swissotel Corniche Park Towers Doha Qatar. As the face of our hotel you will play a crucial role in ensuring exceptional guest experiences while leading and motivating our front office team.
- Manage and supervise front office staff to maintain high standards of guest satisfaction
- Oversee checkin checkout and room change procedures ensuring accurate data entry into hotel systems
- Handle guest complaints inquiries and requests promptly and courteously
- Conduct shift briefings to communicate hotel activities and operational requirements
- Maintain cashier float and ensure accurate daily reporting of all financial transactions
- Implement and monitor standard reservation procedures
- Promote hotel services and loyalty programs to maximize revenue opportunities
- Ensure the front desk area is clean organized and presentable at all times
- Foster a collaborative work environment and mentor team members for professional growth
- Stay updated on industry trends and implement innovative practices to enhance guest experiences
Qualifications :
- Minimum of 23 years of experience in hotel front office operations with at least 2 years in a supervisory role
- Excellent written and verbal communication skills in English; knowledge of Arabic is a plus
- Strong leadership abilities with a proven track record of team management
- Proficiency in hotel management software and property management systems
- Exceptional customer service skills with a focus on guest satisfaction
- Ability to work effectively in a fastpaced multicultural environment
- Strong problemsolving and decisionmaking skills
- Detailoriented with excellent organizational and time management abilities
- Flexibility to work various shifts including weekends and holidays
- Knowledge of local culture and customs in Doha Qatar
- Demonstrated ability to handle highpressure situations with professionalism and composure
Additional Information :
Your team and working environment:
Life is a journey. Live It well.
Are you a highly organized and proactive individual with a passion for the hospitality industry This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fastpaced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
