Reverse Logistics Specialist
Reverse Logistics Specialist
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Job Description
Responsibilities
Ensures the implementation and monitoring of the aftersales service activity.
- Ensures that Vantiva meets its obligations related to the warranty towards its customers in an efficient and practical manner
- Investigates and resolves customer issues related to aftersales activity.
- Works closely with the Quality team to analyze and report feedback from the field in order to participate in product improvement monitor optimize and update Vantivas aftersales and warranty costs
In concrete terms the aftersales engineer:
- Is the main contact for internal (Sales Quality Operation Bid..) and external stakeholders ( Repair partner Customer Manufacturer..) for the establishment of aftersales service.
- Identify the customers request participate in the response to RFI RFQ tenders and contract reviews in the implementation of contractual conditions with the customer and/or with the supplier negotiate the prices of the service Ensure the daily followup of the aftersales service center or call center followup of the backlog processing time repair quality availability of spare parts guarantee of the performance of the service center validation of the report Validation of the invoice carries out audits and follows up on corrective actions
- Participates in the meeting with internal/external customers to present the results of the aftersales service
Qualifications :
Profile
- Masters degree in engineering or supplier management
- Minimum 3 to 5 years of experience customer and supplier support.
- Accustomed to working in an international environment and multidisciplinary teams.
- English read written and spoken
- French is a plus
- SAP mandatory
- Excellent Communication and Interpersonal Skills to work both technical and not Technical stakeholders including Customers
Additional Information :
Our most important asset is our People
Vantivas success greatly relies on our peoples energy motivation and talent.
We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity and innovation.
We are proactive in supporting equality and maintaining an inclusive work environment developing and enhancing career opportunities for all.
If you require a reasonable accommodation at any step of the application process please let us know by answering the dedicated question in this application form.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
