Remote Italian speaking Customer Support Advisor in Portugal!
Remote Italian speaking Customer Support Advisor in Portugal!
Posted on :
21-05-2025
Employer Active
1 Vacancy
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Job Description
Cross Border Talents is looking for Italian speakers to work remotely in a Customer Support Advisor Technical Sales position in Portugal!
Language
Italian (Native) English (solid B2)
Key Responsibilities
- Customer Interaction: Handle incoming user requests via telephone email and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
- Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
- Customer Service: Deliver highcalibre customer service for postsales requests including delivery warranties and refunds.
- Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
- Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
- Order Management: Log and follow up on orders or requests capturing all required data elements in CRM as mandated by clients policies and products.
Candidate Profile
- Excellent communication skills coupled with empathy and team spirit
- Techsavvy
- Previous experience in Customer Service (preferable)
- Previous experience in sales is a plus
- Availability to work on rotational shifts
Benefits
- Salary ConditionsBase salary (gross):1050 euros x 14
- Performance bonus (gross): up to 225
- Health insurance: Since day 1 upon monthly payment Free after 6 months of contract
- Schedule: Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)Days Off: Sunday 1 rotational day
- Type of contract: 6 months with the possibility of renewal
- Working remotely
Employment Type
Full Time
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