Customer Service Process Specialist - Senior Process Associate â Italian- Hybrid Katowice
Customer Service Process Specialist - Senior Process Associate â Italian- Hybrid Katowice
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Customer Service Process Specialist Senior Process Associate Italian Hybrid Katowice
Perform operational tasks within Logistic Claims area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Responsible to ensure Logistic Claims processes compliance with related financial controls. Coordinating all required continuous improvement actions. Ensure efficient cooperation with warehousing distribution and transportation.
Responsibilities
Registering nonstandard orders (Consignment Samples Free Stock etc.) according to general rules
SAP creation of manual and semiautomated orders based on business rules and DTPs
Responsible for blocked idocs automatic order creation (EDI Electronic Data Interchange) and solving the problems to be able to create the sales order
Increasing automation level
Regular Error Log monitoring and analysis and solving the issues
Identifying improvements opportunities and sharing them with the team
Cooperation with Order Validation and Customer Facing to solve issues on the orders and ensuring its proper system registration
Responsibility for the process (knowledge of procedures business rules tools) in respective process area and its correlation to linked functions
Maintenance and regular validation of master data for semiautomatic order entry (Elemica)
Understanding of order entry tools (Elemica Mass OE tool)
Understanding of OE KPI
Supporting UATs
DTP (Desktop Procedures) update
New Joiners onboarding and being first point of contact for OE junior
BCP execution
Minimum qualifications
University Graduate (min. Bachelor)
Experience in Customer Service Area
Customer service orientation
Ability to work effectively under pressure
Ability to set priorities and to work effectively under pressure of time and results
What can we offer
Attractive salary;
Stable job offers employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our awardwinning learning platform
Benefits such as Insurance additional vacation days biking policy
As an Equal Opportunity Employer we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process. It is the candidates absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Kindly please see our Privacy Notice for Employment Candidates:
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on X Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior IC
Employment Type
Full-Time
