Client Solution Architect - UK Team
Client Solution Architect - UK Team
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Job Description
As a Client Solution Architect you will be at the forefront of client interactions serving as a key point of contact to provide tailored solutions that address clientspecific needs. This role is focused on building and maintaining strong client relationships by working closely with internal teams at NIQ to align strategies and deliver seamless solutions.
This role offers an exciting opportunity to work closely with diverse clients enhancing their experience with NIQs solutions while ensuring highquality service delivery.
Key Responsibilities:
- Client Engagement: Serve as the primary operational contact for clients handling all operational concerns including requirement gathering delivery timelines data modifications and quality issues.
- Communication & Coordination: Effectively communicate with clients coordinating calls and meetings as needed in collaboration with the Customer Success and Sales Teams to ensure a clear and accurate exchange of information.
- Requirement Gathering & Delivery: Collect client requirements translate them into actionable internal work orders set project timelines and monitor progress through to successful delivery.
- Collaboration with Operations Teams: Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently ensuring a smooth and effective workflow.
- HighQuality Solution Delivery: Ensure solutions are delivered to clients with precision maintaining high standards of quality and meeting agreedupon timelines.
- Proactive Solution Development: Identify opportunities to enhance client data suggesting improvements or new approaches that lead to more robust costeffective and enduring database production for NIQ.
- Quality Assurance & PostProduction: Coordinate with BusinessasUsual (BAU) teams on postproduction and predelivery quality checks guaranteeing the highest level of service for clients.
- Operational Meetings & Escalation Management: Participate in and coordinate operational quality review and escalation meetings with internal teams maintaining alignment with Customer Success and Sales teams to address any client concerns.
What Youll Bring:
- 2 years of experience working with corporate clients
- Strong problemsolving and analytical skills with the ability to understand client needs interpret data and translate insights into actionable solution
- Excellent communication skills both written and verbal with a clientcentric mindset.
- Ability to work collaboratively across different teams and manage multiple projects effectively.
- Proactive attitude with a focus on continuous improvement and client satisfaction.
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
