Office Manager (ZR_23208_JOB)
Office Manager (ZR_23208_JOB)
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Jobs by Experience
1-2years
Hourly Salary
USD 4 - 700
Vacancy
1 Vacancy
Posted on :
16-05-2025
Job Description
This is a remote position.
Schedule: Monday to Saturday 8am to 4:30pm Edmonton CA Time with 30mins unpaid lunch. (8 hrs/day 48 hrs/week)
Client Overview
Join a cuttingedge ecommerce startup revolutionizing the home improvement industry! Our client based in Alberta Canada is launching an innovative online platform offering premium flooring bathtubs doors and accessories. As a purely digital venture we re seeking passionate individuals to help shape the future of online home renovation shopping.
Job Summary:
The Order Fulfillment and Customer Service Specialist is responsible for managing the endtoend process of order fulfillment and providing exceptional customer service. This role involves processing orders ensuring timely and accurate delivery handling customer inquiries and issues and maintaining high levels of customer satisfaction.
Key Responsibilities:
1. Order Processing and Fulfillment:
- Receive and review customer orders for accuracy completeness and proper documentation.
- Enter orders into the system ensuring all details are correctly captured.
- Coordinate with warehouse and logistics teams to pick pack and ship orders in a timely manner.
- Monitor inventory levels and coordinate with the inventory team to replenish stock as needed.
- Manage returns exchanges and order cancelations in accordance with company policies.
- Generate and send order confirmation and shipping notifications to customers.
2. Customer Service:
- Serve as the primary point of contact for customer inquiries via phone email and chat.
- Provide timely and accurate responses to customer questions regarding product availability order status shipping and returns.
- Resolve customer complaints and issues with empathy and efficiency striving to turn negative experiences into positive ones.
- Process refunds and adjustments as needed following company protocols.
- Maintain comprehensive knowledge of company products services and policies to provide informed assistance to customers.
3. Data Management and Reporting:
- Update and maintain accurate records of customer interactions and transactions in the CRM system.
- Generate and analyze reports on order fulfillment metrics customer feedback and service performance.
- Identify trends and potential areas for improvement in the order fulfillment and customer service processes.
4. Collaboration and Communication:
- Work closely with the warehouse Customer and installation/delivery teams to ensure smooth order processing and fulfillment.
- Communicate effectively with internal teams to resolve issues and streamline operations.
- Participate in team meetings and contribute ideas for improving processes and customer experiences.
5. Compliance and Quality Assurance:
- Ensure compliance with company policies procedures and industry regulations.
- Adhere to quality standards in all aspects of order fulfillment and customer interactions.
- Continuously seek opportunities to enhance personal knowledge and skills related to order fulfillment and customer service.
Requirements
Education and Experience:
- 12 years of experience in order fulfillment customer service or a related field.
- Experience with sales or any related field related
- Experience with order management systems CRM software and basic office applications.
Skills:
- Strong communication skills both written and verbal.
- Excellent organizational skills and attention to detail.
- Ability to multitask and manage time effectively in a fastpaced environment.
- Problemsolving skills and the ability to handle difficult situations with professionalism.
- Proficiency in Microsoft Office Suite (Word Excel Outlook) and familiarity with order management systems.
- Ability to speak English proficiently is required
Attributes:
- Customerfocused with a commitment to delivering exceptional service.
- Team player with a collaborative attitude.
- Adaptable and flexible in response to changing priorities and demands.
- Reliable with a strong work ethic and a proactive approach to tasks.
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR23208JOB
Education and Experience: 1-2 years of experience in order fulfillment, customer service, or a related field. Experience with sales or any related field related Experience with order management systems, CRM software, and basic office applications. Skills: Strong communication skills, both written and verbal. Excellent organizational skills and attention to detail. Ability to multitask and manage time effectively in a fast-paced environment. Problem-solving skills and the ability to handle difficult situations with professionalism. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with order management systems. Ability to speak English proficiently is required
Education
N/A
Employment Type
Full Time
Company Industry
Key Skills
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