ERP Implementations Specialist
ERP Implementations Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
About the company
Smart Suites manages a collection of over 100 rooms for shortterm vacation rentals across the lively locales of Rocklea Sunnybank Acacia Ridge and Kuraby Queensland. Guided by our core values of Customer Obsession Accountability Curiosity Humility Efficiency and Teamwork (CACHET) we are committed to delivering exceptional hospitality experiences. At Smart Suites we ensure every guests stay is not only clean and comfortable but also infused with personalized excellence that leaves a lasting impression
Position Summary:
The ERP Implementation Specialist is responsible for the ongoing implementation configuration optimization and integration of Zoho as the core enterprise platform along with its associated ecosystem of tools. This permanent role supports the fulld digital infrastructure of the organization ensuring scalable efficient systems across operations finance guest experience inventory and property management. The role is handson and deeply technical involving coding process documentation and crossplatform integration.
Key Expectations/General Responsibilities
1. Core Zoho ERP Platform (40%)
- Implement configure and maintain all relevant Zoho modules including but not limited to:
- Zoho CRM
- Zoho Books
- Zoho Inventory
- Zoho Projects
- Zoho People
- Zoho Analytics
- Customize workflows automation dashboards and reporting tailored to the companys operational and strategic needs.
- Manage rolebased access and data security within the Zoho ecosystem.
- Perform advanced configuration and scripting using Deluge APIs and custom functions.
2. Integrations & External Modules (60%)
- Oversee system integration between Zoho and the following platforms:
- Pricelabs (dynamic pricing and revenue management)
- Tidy or similar cleaning manager software (cleaning and facilities coordination)
- Enso Connect (smart lock or IoT device integration)
- Channel Manager / SiteMinder (OTA connections including Airbnb Expedia)
- PMS (Property Management System if separate from Zoho)
- Voice System (telephony or VOIP platform integration)
- Other platforms as needed
- Maintain APIlevel connections synchronization scripts and automation across systems.
- Collaborate with stakeholders to understand data flow and optimize performance.
- Work with stakeholders to address operational needs including generating reports extracting data customizing views and responding to ad hoc requests.
3. Technical Configuration & Documentation
- Develop and maintain:
- Integration scripts and configurations
- System architecture mapping
- Logging and errorhandling mechanisms
- Create and update detailed user manuals technical guides and process documentation to support longterm system scalability and onboarding.
- Ensure ongoing compliance with company IT and data governance standards.
Qualifications and Requirements
- Atleast 3 years of successful ERP implementation experience
- Proven background in Zoho ERP implementation and customization.
- Strong experience in system integration API usage and automation.
- Ability to code using Deluge JavaScript and/or related languages used in Zoho and integration scripting.
- Familiarity with hospitality real estate or property management systems is highly preferred.
- Strong documentation training and stakeholder communication skills.
- Experience with Pricelabs Tidy Enso PMS SiteMinder and VOIP systems is a plus.
Employment Type
Full Time
