Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Are you a detailoriented compassionate professional who thrives in a dynamic and collaborative environment Our client a leading outpatient pediatric therapy clinic in Massachusetts is looking for a fulltime Medical Virtual Assistant to support their Occupational and Speech Therapy teams.
In this role you ll be an essential part of a closeknit missiondriven organization that deeply values neurodiversity open communication and professional growth. This is a fully remote position supporting clinicians patients and families to ensure smooth daytoday operations.
Why You ll Love Working Here
This clinic is more than a healthcare provider it s a community built on compassion connection and a deep respect for diversity. The team is dedicated to creating a collaborative inclusive workplace where every voice matters and every team member is supported. Burnout prevention open communication and innovation are at the heart of everything they do.
Key Responsibilities
As a Medical Virtual Assistant you ll play a vital role in administrative coordination and patient support:
Reception & Scheduling
Answer incoming calls and respond to email inquiries
Schedule initial evaluations and ongoing appointments
Maintain a waitlist and help fill therapist openings
Confirm and manage appointments through the calendar system
Patient Onboarding & Support
Send and follow up on intake paperwork
Support families through the patient portal (FAQs troubleshooting email reminders)
Provide friendly and professional customer service throughout the onboarding process
Handle referral coordination from external healthcare providers
Administrative & EMR Support
Manage and maintain patient electronic medical records via Ensora
Generate basic reports and track analytics
Assist with staff onboarding and HRrelated admin tasks
Prepare invoices as needed and manage office supply orders
Coordinate with therapists billing and leadership to support daily operations
Requirements
Previous experience in a medical administrative or virtual assistant role (preferably in therapy or pediatric settings)
Excellent organizational and communication skills
Comfortable managing sensitive information with discretion
Experience using tools such as Google Workspace Asana and electronic medical records (Ensora a plus)
Ability to work independently and as a collaborative team member across departments
Strong multitasking skills and proactive problemsolving approach
Tools You ll Use
Google Workspace (Docs Sheets Gmail etc.)
Asana (Project & Task Management)
Ensora (Electronic Medical Record System)
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
