Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Are you a compassionate detailoriented professional with a passion for supporting children and families A Californiabased pediatric therapy clinic is seeking a Medical Virtual Assistant to join their team fulltime. In this role youll help ensure smooth scheduling communication and administrative coordination directly contributing to the wellbeing of the children they serve.
This clinic is grounded in a holistic childled approach to care focusing on nurturing the mind body and spirit of each child. Their work is personal collaborative and deeply rooted in empowering children to build meaningful relationships and a strong sense of self.
Why You Should Apply:
Be part of a purposedriven team that transforms lives through meaningful connection compassion and care.
Key Responsibilities
Scheduling & Coordination
Schedule and reschedule patient appointments via EMR
Confirm new patient appointments and manage therapist calendars
Coordinate telehealth sessions and care team meetings
Assist families with insurancerelated scheduling (e.g. gap exceptions)
Patient & Insurance Support
Respond to phone and email inquiries with empathy and professionalism
Clarify insurance coverage details and assist with related questions
Maintain accurate confidential electronic medical records
Administrative Support
Support therapists with calendar coordination and care logistics
Collaborate with team members to ensure efficient daytoday operations
Greet patients virtually and guide them through onboarding steps
Requirements
Experience in healthcare customer service scheduling or admin support
Familiarity with pediatric therapy (OT and speech) is a strong plus
Comfortable using EMR systems (Ensora preferred) Salesforce and Google Workspace
Strong communication and multitasking skills
Spanishspeaking candidates are highly encouraged to apply
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
