Call Center Trainer - Pampanga
Call Center Trainer - Pampanga
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Salary Not Disclosed
1 Vacancy
Job Description
TASQ is Hiring: Account/Process Trainer (Clark)
Immediate start Initial interview conducted via phone
**Perks & Benefits:**
Quarterly performance bonuses
Opportunities for rapid career advancement
Support for worklife balance
Free HMO and Life Insurance coverage for the employee and two dependents
Office located in the Central Business District
Certified as a Great Place to Work
**Position Overview:**
We are seeking an experienced account/process trainer based in Clark to join our team as soon as possible. The role involves delivering highquality training programs and supporting initiatives aimed at enhancing performance.
**Qualifications:**
Bachelors degree required
23 years of training experience within the BPO industry
Prior experience as a trainer is highly preferred
Excellent oral and written communication skills
**Key Responsibilities:**
1. **Training Needs Analysis**
Identify and evaluate training requirements
Provide ongoing support to reinforce learning and improve performance
2. **Curriculum Design**
Develop comprehensive course structures and methodologies
3. **Content Development**
Create and adapt training materials using effective development techniques
4. **Training Delivery**
Conduct engaging and impactful training sessions
5. **Research**
Apply basic research principles to enhance training effectiveness
6. **Collaboration**
Work closely with internal teams and clients across different cultures
7. **People Management**
Lead and manage diverse teams
Handle conflicts efficiently
8. **Administration & Planning**
Manage reports schedules attendance feedback and coordination with other departments
Optimize training resources and streamline processes
**Required Skills:**
Experience in customer service technical support and soft skills training
Basic proficiency in MS Word Excel and PowerPoint for reporting and documentation
Professional positive and serviceoriented communication style
Strong analytical skills to evaluate data identify issues and propose solutions
**Candidate Screening Criteria:**
Minimum of 3 years experience in training focused on soft skills and customer service
At least 4 years total experience in the BPO sector
Minimum of 2 years as a trainer within a BPO or shared services environment
Experience in tech support is a plus
Willingness to work onsite in Clark and accommodate shift schedules
Employment Type
Full Time
