Native Mexican Spanish / Spanish Call Center Agent
Native Mexican Spanish / Spanish Call Center Agent
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Salary Not Disclosed
1 Vacancy
Job Description
TASQ is looking for a Native Mexican Spanish/Spanish Customer Care
Specialist to work on a hybrid setup.
The prescreening interview will be done either through Teams or over the phone. An invitation will be sent.
Job Type: Fulltime
Job Description
Job Title: Native Mexican Spanish/Spanish Customer Care Specialist
Job Type: Fulltime
Location: Hybrid BGC Taguig City Philippines
Job Summary:
We are seeking a dedicated and detailoriented native Mexican Spanish/Spanish customer care specialist to join our dynamic team on a fulltime basis. This role requires exceptional communication skills to provide topnotch service to our Spanishspeaking clients. You will be a vital link between our company and our valued customers ensuring their inquiries are addressed promptly and professionally.
Key Responsibilities:
Respond to customer inquiries and resolve issues through various communication channels including phone email and chat in both Spanish and English.
Maintain a high standard of customer service by taking ownership of customer queries and following up effectively.
Collaborate with team members to improve customer service processes and deliver exceptional client experiences.
Accurately document and manage customer interactions and transactions in our system.
Provide product and service information to customers and escalate complex issues to higher management when necessary.
Assist in training and mentoring new team members to ensure a comprehensive understanding of the companys customer care protocols.
Identify opportunities to enhance customer satisfaction and drive continuous improvement initiatives.
Required Skills and Qualifications:
Has BPO Experience (Philippines or outside of the country)
Native Speakers (Mexican Spanish/Spanish)
Fluent in both Mexican Spanish/Spanish and English (oral and written)
Currently residing within Metro Manila
Amenable to work on shifting schedules
With valid passport visa and apostilled diploma or training certificate (with English translation)
Updated resume with the list of work experience with supporting documents or training certificates issued in the Philippines
Must have own internet provider with a minimum speed of 50/50 mbps (download and upload)
Employment Type
Full Time
