Front line IT support Intern

Pluxbox offers a cloudbased open platform (SaaS) that makes it easy for them to develop applications in a NoCode manner. This helps them to stay ahead of the competition and be ready to catch the next wave. Pluxbox is an innovative and fastgrowing IT company that operates worldwide for media companies such as NPO VRT Audacy and RTL. Find more information about the platform at be legally authorised to work for any employer in the Netherlands without sponsorship.

Tasks

• Provide firstline support to users assisting with softwarerelated issues via phone email or chat.
• Troubleshoot and resolve issues related to the Pluxbox platform RadioManager metadata. radio and ensure effective solutions.
• Assist users in software installations configurations and updates.
• Log and track support requests providing timely feedback and resolution through the companys ticketing system.
• Collaborate with the development and IT support teams to identify recurring software issues and suggest improvements.
• Help maintain and update software documentation and user guides.
• Conduct software testing to reproduce issues and ensure fixes are effective.
• Escalate complex technical issues to senior IT support staff when necessary.
• Participate in the maintenance of IT infrastructure such as servers networks and other systems.
• Collaborate with other team members to ensure timely issue resolution and continuous improvement.
• Assist in training users on software usage and best practices to improve efficiency.

Requirements

• Currently enrolled in or recently completed a relevant academic program (e.g. Computer Science Software Engineering Information Technology or a related field).
• A basic understanding of software applications and their functionalities.
• Strong problemsolving skills with the ability to quickly diagnose and troubleshoot softwarerelated issues.
• Proficiency in English (both written and verbal); knowledge of Dutch is a plus.
• Excellent communication skills and customer service orientation.
• Ability to work independently as well as part of a collaborative team.
• Detailoriented with good organizational and timemanagement skills.
• Willingness to learn adapt and grow in a fastpaced IT environment.
• EU citizen or valid work permit for The Netherlands
• Selfstarter creative quality results driven and should be a team player
• Strong communication skills work ethics and dedication
• Familiarity with popular software applications troubleshooting methodologies and testing tools.
• Basic knowledge of programming languages is a plus.
• Understanding of software lifecycle and development processes (e.g. Agile Scrum).
• Previous experience in software or IT support is an advantage but not required.
• Experience with remote desktop software or IT ticketing systems is a plus.

Benefits

At Pluxbox you get the freedom and responsibility to develop our Platform in an increasingly attractive faster and userfriendly way. This means that you get the space to introduce and develop creative ideas in an environment that is more like a startup than a corporate office.

The opportunity to create business softwares for our clients and shaping up our products.

• Freedom to use the latest technologies to realise our vision
• Being part of an enthusiastic international multidisciplinary team
• An open environment to grow learn and develop
• Closely work with and for renowned international clients

We can give you an opportunity to work inside a team that develops and delivers software used around the globe on a scale you probably did not see before. We offer you a chance to keep learning help new colleagues and evolve within an organisation that is growing.

• A nice workplace at the Hilversum.
• Nice stipend.
• An outstanding working atmosphere.
• Great coffee and unlimited soft drink.
• Being part of a highly motivated team of professionals.
• Drinks: After a day of doing great things dont hesitate to grab a beer and enjoy your day.
• Hybrid work.
• Virtual games on Fridays team outings pizza parties.

More information Do you have questions about the vacancy Dont hesitate! contact Ms. A Singh at number. If interested you can apply via .