Distribution Services - Supervisor
Distribution Services - Supervisor
Posted on :
17-05-2025
Employer Active
1 Vacancy
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Job Description
Scope of Position
Supervises and coordinates activities of workers concerned with providing work orders & inventory records for distribution accounts.
Major Duties and Responsibilities
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence
- Monitor workboards to ensure internal KPIs are met e.g. timely data entry
- Build and maintain strong relationships with customers.
- Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
- Monitor invoicing and BNP report where needed
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
- Be a guide for the team mentor agents lead agents and ensure that positive attitude is maintained within the team
- Promote productivity tools within the team (e.g. using workboard invoice processing expo)
- Be continuously open and positive to implementing new system changes and enhancements with the team
- Oversee and ensure compliance with Expeditors Operational Process Standards
- Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.
Support the manager and or the sales department where needed:
- Makes introductory contact with new accounts and maintain effective relationships with existing accounts.
- Addresses the more complex and nonroutine customer issues and requests.
- Coordinates new accounts gathering all necessary information and assigning accounts to agents
- Audits all new account and follows up on responsibilities of the CSRs to ensure that customer needs have been met
- Help develop and recommend the annual departmental operating budget making said budget consistent with the desired customer service levels and necessary equipment upgrades
- Interacts with credit and collections personnel regarding payment problems
- Performs and supervises department accounting functions (i.e. Accts. Payable Accts. Receivable Customer Invoicing domestic freight rating etc.)
Qualifications :
- 4 years of industry specific knowledge
- Inventory management and accounting knowledge
- Selfreflecting and open to feedback
- Initiative and ability to work in autonomy
- Proven leadership attitude and background
- Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Social Insurance
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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