ServiceNow Developer

We are seeking a talented and experienced ServiceNow Developer with handson CMDB expertise to join our team. The ServiceNow Developer will be responsible for designing developing and maintaining ServiceNow applications and workflows with a particular emphasis on enhancing and optimizing our Configuration Management Database (CMDB). This role will focus on streamlining and automating business processes within our organization leveraging CMDB capabilities to improve IT asset management service mapping and overall system reliability.

Responsibilities:

• Develop business applications test scripts and process workflows using scripts Script Includes UI Policies UI Actions Data Policies Client Scripts Business Rules Web Services Data imports Record Producers etc.

• Configure Email Notifications (Table/Event based)
• Implement system security setting by creating/modifying Access Control List (ACL)
• Configure Custom Application related fields forms lists views email notifications user roles and access controls
• Work on Employee Center branding and customization as per customers requirements

• Use Restful Web Services to communicate with different applications with hands on REST APIs as well as other integration
• Create Data Sources and Load the ServiceNow tables with different data formats

• Create/modify ServiceNow Reports and Configure Dashboard by adding them as report widgets and sharing the same with required audiences
• Implement and configure Service Catalog and Knowledge Management
• Fulfillment of access provisioning/revocation via catalog item request
• Implement SSO and directory integration solutions
• Configure/customize Agent chat for Employee Center
• Optimize application performance and scalability
• Track and monitory ServiceNow license usage as well as optimize the same
• Conduct peer reviews and maintain coding standards
• Ensure proper documentation of all customizations and integrations
• Monitor and improve system performance as well as conduct regular health checks & implement optimizations
• Evaluate enhancement requests and identify appropriate solutions
• Proactively identify CI classes attributes and relationship types that are required
• Perform CMDB data updates against requests. This can involve CI creation modification and retirement
• Develop and maintain integrations to populate the CMDB
• Configure and maintain reports/dashboards (including CMDB health metrics & preferences configuration)
• Add new attributes to CI classes based on requirements
• Develop and monitor CI data health reports / dashboards and resolve any issues
• Investigate issues with ServiceNow discovery and working on resolving them
• Proactively identify and resolve CI data metric process or functionality gaps in the CMDB
• Perform actions to improve CSDM alignment (E.g. data migration to correct classes as per CSDM)
• Perform CMDB data audits and Configure policies on CMDB data manager
• Manages the design development and implementation of process and / or CMDB enhancements
• Ensure that the CMDB effectively supports other ITSM processes such as Incident Change and Asset Management
• Validate CMDB functionality as part of ServiceNow platform upgrades and deployments

Qualifications :

• Bachelors degree in computer science Information Technology or a related field or equivalent experience.
• Minimum of 5 plus years of handson experience in ServiceNow development and administration.

• Proficient in ServiceNow development including scripting (JavaScript Glide Record ACLs) workflow design and application development.
• Experience with ServiceNow integrations web services and data sources.
• Expertise with ITSM module; experience with several modules is an advantage.
• Familiarity with agile development methodologies and DevOps practices.
• Strong knowledge of ITSM ITIL processes and best practices
• Experience with Agile/Scrum methodologies
• ServiceNow Certified System Administrator (CSA) certification is required; additional certifications such as Certified Application Developer (CAD) and/or Certified Implementation Specialist in Discovery are highly preferred.
• Proficiency in SQL and database management systems.
• Strong problemsolving and analytical skills to identify and resolve complex technical issues.
• Excellent written and verbal communication skills to effectively collaborate with crossfunctional teams and stakeholders.
• Meticulous attention to detail to ensure highquality deliverables and adherence to best practices.

Additional Information :

Note: Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment hiring training promotion or any other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital or veteran status disability or any other legally protected status. 

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