SaaS Application Trainer
SaaS Application Trainer
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
Conduct onboarding and product training sessions for new and existing clients (virtually and/or in person).
Create update and maintain training materials including user manuals video tutorials and FAQs.
Collaborate with the Support Implementation and Product teams to stay updated on product features and updates.
Customize training content based on audience type (end users administrators partners etc.).
Monitor training effectiveness through feedback forms and participant surveys; continuously improve delivery based on feedback.
Provide posttraining support to clarify doubts and ensure smooth application usage.
Assist in developing certification programs and knowledge assessments for users.
Maintain a high level of product expertise and act as an internal resource for crossfunctional teams.
Requirements
Bachelors degree in any discipline (preferred in Business IT Communications or Education).
1 years of experience in training delivery preferably in a SaaS or IT product environment.
Strong verbal and written communication skills.
Ability to simplify complex concepts for nontechnical audiences.
Experience working with CRM LMS or similar software tools is a plus.
Organized detailoriented and excellent at managing multiple sessions and schedules.
Comfortable presenting to both small groups and large audiences.
Basic technical understanding of SaaS models and cloudbased platforms.
Knowledge of adult learning principles and best practices in instructional design.
Prior experience with tools like Zoom Microsoft Teams Google Meet or webinar platforms.
Benefits
- Be part of a dynamic growing company at the forefront of professional services and technology.
- Work with a global client base and cuttingedge applications.
- Opportunities for continuous learning growth and career development.
1+ years of experience in training delivery, preferably in a SaaS or IT product environment. Strong verbal and written communication skills. Ability to simplify complex concepts for non-technical audiences. Experience working with CRM, LMS, or similar software tools is a plus.
Education
Bachelor's degree in any discipline (preferred in Business, IT, Communications, or Education). Basic technical understanding of SaaS models and cloud-based platforms. Knowledge of adult learning principles and best practices in instructional design. Prior experience with tools like Zoom, Microsoft Teams, Google Meet, or webinar platforms.
Employment Type
Full Time
