Events Manager-Conrad Bengaluru
Events Manager-Conrad Bengaluru
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Job Description
With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never forget. In addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.
If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.
The Events Manager is responsible for the successful handling of groups involving 10 or more guestrooms. This role ensures effective communication with clients and efficient coordination with departments concerned under the general guidance and supervision of the Director of Food and Beverage maximizing business opportunities.
What will I be doing
As the Events Manager you will be responsible for performing the following tasks to the highest standards:
Liaise closely with the Sales team in proposing the best deal when handling leads / inquiries (pricing strategy special requirements) passed overin order toconvert the leads / inquiries to confirmed events.
Prepare proposals and contracts for leads addressing inquiries received from Sales Managers.
Follow through from negotiation until departure for events assigned.
Liaise with clients onfinalizingdetails and give professional advice on setups and planning of events.
Practice upselling at all opportunities tomaximizerevenue.
Ensure effective communication with clients and internal departments.
Responsible for the dissemination of groups related information to other departments e.g. issues on banquet event orders and group resumes as well as chair preevent meetings.
Maintain close coordination with respective departments onorganizersrequirements and lastminute event requirements.
Be visible toorganizersand clients during their event / group dates and monitor guest satisfaction.
Oversee the operation of banquet functions and work closely with various departments to ensure quality serviceisdelivered to our clients at all times.
Regularly review master account postings to ensure postings are correctly done.
Review bills withorganizersregularlyso as toeliminate adjustments needed on final invoices.
Maintain close communication with concerned Sales Managers during the process.
Involve concerned Sales Managers during postevent meetings and postevent followups such as sending thank you letters and postevent critique forms together.
Verify total charges and layout of invoices prepared by the Accounts team and send out toorganizers.
Obtain feedback from clients and follow through with the necessary actions.
Refer leads and send event profile information to relevant sister hotels NSO / ISO (if any).
Maintain the active event profile database and group chart.
Establish and maintain files of major accounts assisting the Director of Banquet Sales in maintaining the accounts management system.
Establish good working relationships with internal customers (other departments of the hotel) and external customers (clients event contractors suppliers).
Actively participate in achieving departmental goals which contribute to marketing budget.
Closely monitor account revenue and business production.
Provide feedback on market trends and keep updated with client relationships and overall business goals through close communication with Banquet Sales Managers and the Director of Banquet Sales.
Assist the Director of Banquet Sales in the forecasting of group room nights and banquet revenue.
Arrange relationship building visitations when necessary.
Crosssell other Hilton hotels.
Handle inquiries for rebooking of business and new leads when Sales Managers are not available.
Closely communicate with concerned Sales Managers regarding the progress of negotiation processes.
Conduct site inspections for potential clients when Banquet Sales Managers / Coordinators are not available.
Attend regular communication meetings with operations staff to update on event details.
Ensure effective and close communication within the department and other departments.
Maintain timely and responsive communication with clients.
Liaise with the Food & Beverage department in ensuring that the hotel hygiene and food safety control standards are maintained.
Always ensure that a hospitable service atmosphereisprojected at all timesin the hospitality business.
Carry out any other reasonable duties and responsibilities as assigned.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
EOE/AA/Disabled/Veterans
What are we looking for
An Events Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:
University graduate.
Minimum 3 years of experience in a similar capacity with international chain hotels.
Excellent command of written and spoken English to meet business needs.
Good team player and able to manage by example.
Good communication interpersonal presentation and organizational skills.
Have hotel sales experience and hotel database.
Able to work under pressure and deal with stressful situations during busy periods.
Very familiar with local market and good at marketing trend analysis.
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
Manager
Employment Type
Full-Time
