Senior Operations Manager (CST), External Fulfillment
Senior Operations Manager (CST), External Fulfillment
Posted on :
17-05-2025
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1 Vacancy
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Job Description
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creating the same consistent worldclass customer experience every time. We are looking for highpotential flexible innovative and forwardthinking professionals to join our India Operations team. Are you ready to drive highvisibility strategic revenuegenerating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives
As a Sr. Operations ManagerCentral Support (CST) you will lead the performance management for channels process improvement projects for both sellers and the network to drive enhancements in key metrics related to Quality Reliability Cost and Speed. This role is a combination of Operations and Program initiatives. One of your key responsibilities will also be development of your team members. You will be accountable for your teams performance on key performance areas stakeholder management and work on tech initiatives. This position requires a candidate who has the ability to drive quality productivity and process improvements and keep pace with our growth whilst motivating others to meet the challenges of an extremely dynamic customerfocused and metrics driven environment. The position will be crucial in driving operational excellence and achieving our customer service goals in the India market.
The ideal candidate actively seeks to understand Amazon core business values and initiatives and translate those into everyday practices. They will be comfortable in a fastpaced multitasked highenergy environment and will display creative and analytical problemsolving skills with an unrelenting passion for excellent service to our Sellers. Strong communication skills as well as a strong technical and analytical aptitude are essential.
Key job responsibilities
role will require extensive collaboration with Sellers Product and Business teams Supply Chain execution and Transportation departments to identify and resolve operational challenges. The Sr. Ops manager will work closely with technology teams to implement necessary system improvements and drive innovation.
2. Candidate will be responsible for interaction across Amazon teams to reduce cost and improve speed for our customers.
develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports/documents that detail the progress to leadership on a frequent basis.
with technology teams to scope out and drive any tech changes that are needed.
manager will oversee a team of up to 6 direct reports and 40 team members implementing robust performance metrics and development programs. They will establish clear goals conduct regular coaching sessions and create engagement mechanisms to drive teams success and be responsible for all communication to Leadership (Flash updates WBR QBR).
up robust processes to drive workforce forecasting accuracy with an objective to minimize cost and maximize customer experience.
performance goals and evaluate against preset goals implementing action plans to resolve performance barriers as needed.
3 years of employee and performance management experience
Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area including weekends nights and/or holidays
1 years of performance metrics process improvement or lean techniques experience
MBA from a reputed Tier 1 institution
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a Sr. Operations ManagerCentral Support (CST) you will lead the performance management for channels process improvement projects for both sellers and the network to drive enhancements in key metrics related to Quality Reliability Cost and Speed. This role is a combination of Operations and Program initiatives. One of your key responsibilities will also be development of your team members. You will be accountable for your teams performance on key performance areas stakeholder management and work on tech initiatives. This position requires a candidate who has the ability to drive quality productivity and process improvements and keep pace with our growth whilst motivating others to meet the challenges of an extremely dynamic customerfocused and metrics driven environment. The position will be crucial in driving operational excellence and achieving our customer service goals in the India market.
The ideal candidate actively seeks to understand Amazon core business values and initiatives and translate those into everyday practices. They will be comfortable in a fastpaced multitasked highenergy environment and will display creative and analytical problemsolving skills with an unrelenting passion for excellent service to our Sellers. Strong communication skills as well as a strong technical and analytical aptitude are essential.
Key job responsibilities
role will require extensive collaboration with Sellers Product and Business teams Supply Chain execution and Transportation departments to identify and resolve operational challenges. The Sr. Ops manager will work closely with technology teams to implement necessary system improvements and drive innovation.
2. Candidate will be responsible for interaction across Amazon teams to reduce cost and improve speed for our customers.
develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports/documents that detail the progress to leadership on a frequent basis.
with technology teams to scope out and drive any tech changes that are needed.
manager will oversee a team of up to 6 direct reports and 40 team members implementing robust performance metrics and development programs. They will establish clear goals conduct regular coaching sessions and create engagement mechanisms to drive teams success and be responsible for all communication to Leadership (Flash updates WBR QBR).
up robust processes to drive workforce forecasting accuracy with an objective to minimize cost and maximize customer experience.
performance goals and evaluate against preset goals implementing action plans to resolve performance barriers as needed.
3 years of employee and performance management experience
Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area including weekends nights and/or holidays
1 years of performance metrics process improvement or lean techniques experience
MBA from a reputed Tier 1 institution
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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