Managed Services CMS_ Associate (Analyst) - M365 Technical Writer - Operate
Managed Services CMS_ Associate (Analyst) - M365 Technical Writer - Operate
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
AssociateJob Description & Summary
At PwC our people in infrastructure focus on designing and implementing robust secure IT systems that support business operations. They enable the smooth functioning of networks servers and data centres to optimise performance and minimise downtime.Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring troubleshooting and implementing industry leading practices for cloudbased systems.
Driven by curiosity you are a reliable contributing member of a team. In our fastpaced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset and take ownership for your own development.
- Appreciate diverse perspectives needs and feelings of others.
- Adopt habits to sustain high performance and develop your potential.
- Actively listen ask questions to check understanding and clearly express ideas.
- Seek reflect act on and give feedback.
- Gather information from a range of sources to analyse facts and discern patterns.
- Commit to understanding how the business works and building commercial awareness.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.
Job Summary
A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities achieve operational efficiencies and harness the power of technology. Our Strategic Program Management Office Sourcing practice will provide you with the opportunity to help organizations balance long term strategies and shortterm imperatives to optimize their investments and strategic activity required to achieve the organizations business objectives. We help enhance organizations project and program performance by identifying alternative project approaches consistently aligning projects with corporate strategy setting the tone and pace of programs from the outset responding quickly and effectively to crisis situations and extracting value from agile program delivery. Our teams roles focus on project portfolio management for both people and client management. Additionally our team processes services such as portfolio program and project management which require a diverse range of skill sets needed and growth opportunities for new and experienced team members.
Minimum Degree Required (BQ) *:
Bachelors Degree
Degree Preferred:
Bachelors degree
Required Field(s) of Study (BQ):
Preferred Field(s) of Study:
BA/BSC/ etc
Minimum Year(s) of Experience (BQ) *: US
Minimum of 25 year(s) of experience
Certification(s) Preferred:
NA
Preferred Knowledge/Skills *:
Responsible for the managing day to day operations on Messaging and Collaboration stream Office 365 Exchange Active Directory Email Gateway MDM
Key Responsibilities:
This role require candidate to work in shifts and interact with customer on a daily basis.
Work on ongoing and new projects throughout project life cycle.
Serve as subject matter expert for messaging & collaboration and Active Directory technologies
Be oncall on a rotational basis for critical issues.
Knowledge/Skills Requirements:
Expert on Handling M365 Migration related issue.
Expert on Messaging platform including Office 365 Microsoft Exchange SharePoint Skype for Business Enterprise Vault Suite etc.
In depth understanding of the capabilities of MS Office 365
Responsible to manage large and distributed Active Directory environment
Proven experience with Microsoft Active Directory services including forest and domain design policies trusts replication and topology.
Experience implementing GPOs OU resources security principals replication DNS/name space group policy management schema modifications ADFS SSO domain/forest creation
Well versed with security aspects and maintain system security as per industry standards.
Strong shell scripting (PowerShell SQL VB)
Working knowledge of Mobile Device Management (MDM)
Work with thirdparty vendors / professional services and inhouse developers as necessary
Compose and compile thorough documentation to enable ongoing administration and support of their respective systems and applications.
Strong ITIL process knowledge
Strong analytical troubleshooting and problemsolving skills
Strong communication and collaboration skills
Professional Experience:
End to end incident problem management with RCA
Be OnCall for critical issues
Review and recommend improvements within existing technical environment
Strong ITIL Process knowledge
Strong analytical troubleshooting and problemsolving skills
Education Qualification:
Higher Level Qualification in a technical subject is desirable
Any Microsoft Certification
Additional Information:
Strong written and Oral communication skills.
Should be open to work in shifts.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Cloud Administration CloudBased Service Management Cloud Engineering Cloud Infrastructure Cloud Infrastructure Architecture Design Cloud Infrastructure Optimization Cloud Migration Cloud Operations (CloudOps) Cloud Performance Optimization Cloud Service Delivery Cloud Strategy Communication Emotional Regulation Empathy Inclusion Infrastructure Management Infrastructure Performance Intellectual Curiosity Microsoft Azure Optimism Performance Monitor Teamwork 4 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
IC
Employment Type
Full-Time
