Sr System Reliability Engineer (Application Support)
Sr System Reliability Engineer (Application Support)
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Job Description
Who are we
Fulcrum Digital is an agile and nextgeneration digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services insurance retail higher education food healthcare and manufacturing.
The Role
Plan manage and oversee all aspects of a Production Environment
Define strategies for Application Performance Monitoring Optimization in Prod environment
Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
Design develop and standardize Monitoring and Alerting mechanism for the supported applications.
Take a holistic approach to problem solving by connecting the dots during a production event through the various technology stack that makes up the platform to optimize meantime to recover.
Engage in and improve the whole lifecycle of services from inception and design through deployment operation and refinement.
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
Support services before they go live through activities such as system design consulting capacity planning and launch reviews.
Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating and lead in DevOps automation and best practices.
Maintain services once they are live by measuring and monitoring availability latency and overall system health.
Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
Work with a global team spread across tech hubs in multiple geographies and time zones.
Ability to share knowledge and explain processes and procedures to others.
Share knowledge and mentor junior resources
Able to perform oncall duties on a rotational basis.
Occasional off hours work required.
Candidate should have an inclination for Training and should be a good trainer and ready to mentor others
Requirements
Skills
Must Have:
Linux
Shell Scripting
ITIL / ITSM Application Troubleshooting
SQL
Any Monitoring tool (Preferred Splunk/Dynatrace)
Jenkins CI/CD Basic
Good To Have:
Groovy Scripting/Yaml
Git basic/bit bucket
Ansible/Chef
Even Framework architecture
L2 production support, Cloud, Linux, SQL, ITIL, Jenkins
Employment Type
Full Time
