Support Engineer III
Support Engineer III
Posted on :
19-05-2025
Employer Active
1 Vacancy
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Job Description
With over 120 million members Goodreads is the worlds largest site for readers and book recommendations. As a Top 100 web destination our mission is to help people find and share books they love. Goodreads members can discover new books by seeing what their friends and members of the community are reading or by using the Goodreads Book Recommendation Engine.
Come join us and be a part of Amazon family here at Goodreads. At Goodreads you will be part of a Goodreads Support Engineering team which provides tier2 and tier3 production support.
You will be on a dynamic team that works on a broad range of technologies which impact the backend infrastructure and operational capabilities of largescale Goodreads community. As a Support Engineer youll also be working in conjunction with development team on production operations to deploy these new products and manage our infrastructure associated processes and systems.
The Support Engineer is responsible to solving critical problems for large suite of software applications and services. Your solutions will affect our customers directly! High Impact production issues often require coordination between multiple Development Product and Support teams so you get to experience a breadth of impact with various groups. Itll definitely help for you to be detailoriented and a skilled problem solver because youll also be helping us to streamline our processesand automating them where applicable.
Primary responsibilities include troubleshooting diagnosing and fixing production software issues developing tools automations and monitoring solutions performing software maintenance and configuration implementing the fix for internally developed code (JAVA and Ruby with Rails) updating tracking and resolving technical challenges and improving operational excellence and readiness of the systems.
Some of the key job functions
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Work on operations and maintenance driven coding projects primarily in Java Python or shell scripts web technologies projects.
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and followup to maintain service level agreements
Work with support team for handingoff or taking over active support issues and creating a team specific knowledge base and skill set
2 years of software development or 3 years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Hands on Springboot and Microservices.
Experience on Cloud technology and tools preferably AWS
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Come join us and be a part of Amazon family here at Goodreads. At Goodreads you will be part of a Goodreads Support Engineering team which provides tier2 and tier3 production support.
You will be on a dynamic team that works on a broad range of technologies which impact the backend infrastructure and operational capabilities of largescale Goodreads community. As a Support Engineer youll also be working in conjunction with development team on production operations to deploy these new products and manage our infrastructure associated processes and systems.
The Support Engineer is responsible to solving critical problems for large suite of software applications and services. Your solutions will affect our customers directly! High Impact production issues often require coordination between multiple Development Product and Support teams so you get to experience a breadth of impact with various groups. Itll definitely help for you to be detailoriented and a skilled problem solver because youll also be helping us to streamline our processesand automating them where applicable.
Primary responsibilities include troubleshooting diagnosing and fixing production software issues developing tools automations and monitoring solutions performing software maintenance and configuration implementing the fix for internally developed code (JAVA and Ruby with Rails) updating tracking and resolving technical challenges and improving operational excellence and readiness of the systems.
Some of the key job functions
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Work on operations and maintenance driven coding projects primarily in Java Python or shell scripts web technologies projects.
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and followup to maintain service level agreements
Work with support team for handingoff or taking over active support issues and creating a team specific knowledge base and skill set
2 years of software development or 3 years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Hands on Springboot and Microservices.
Experience on Cloud technology and tools preferably AWS
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services XML JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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