Senior Associate - Remote WindTech Engineer
Senior Associate - Remote WindTech Engineer
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of SA Remote WindTech Engineer
The ideal candidate will have an excellent balance of people organizational and technical skills the role requires understanding of engineering drawings service parts spare parts vibration analysis including prior knowledge of resolving electrical mechanical and hydraulic malfunctions. Previous experience in Inspecting diagnosing adjust or repair of offshore wind turbines will be added advantage. The applicant should be willing to remotely work on heavy industrial machines across the globe which are generating millions of records and run 24X7.
Responsibilities
1. Case Management
o Monitor the 1st tier product support queue in ServiceNow and claim any unassigned cases that is in the queue
o Understand the need (s) of the case creator from a technical and admiration standpoint where the requestor need assistance / information
o Write the technical documentation to provide resolution / information to the requestor and resolve the case in ServiceNow
o Triage the case to concerned technical team if case requires additional inputs from other support team
o Manage the overall case Touch Time Turn Around Time and closure of the case that is assigned.
Type of cases to be managed
Updating data related to field contacts of wind farms in eSCADA platform
Correcting life census of wind turbines by connecting remote desktop of particular windfarm
Creating and distributing special instructions developed by product engineering team to the field team and customers
Creating and distributing daily and weekly wind farm health report by analyzing the data available on ServiceNow
End of warranty replacement / repair claims management by identifying the issues raised by customer and assigning the case to the correct technical group for resolution
2. Technical Support
o Monitor the 2nd tier product support queue in ServiceNow and claim any unassigned cases that is in the queue
o Understand the need (s) of the case creator from a technical standpoint where the requestor need technical product related assistance / information
o Write the technical documentation to provide resolution / information to the requestor and resolve the case in ServiceNow
o Triage the case to concerned technical team if case requires additional inputs from other support team
o Manage the overall case Touch Time Turn Around Time and closure of the case that is assigned.
Type of cases to be managed
Perform oil analysis by reviewing the oil sample reports with the plm document
Gearbox torque arm pin displacement analysis by reviewing the data sheets received from the wind farms
End Of Warranty analysis of
Correcting life census of wind turbines by connecting remote desktop of particular windfarm
Reviewing the elastomer damper images to analyze the wear and tear on the component
Listening the audio clip to analyze the damage on main rotor bearings
Reviewing the cable images to identify damage category and estimating the remaining life cycle of the cables
Reviewing the blade images to identify damage category and estimating the remaining life cycle of the cables
Review the engineering drawing of the components to identify the part number and its quantity and specifications
Study the lab report of oil to find out the contamination of iron available in main bearing oil lubricant
3. Remote Monitoring of Vibration in Wind Turbine
o Monitor the 3rd tier product support queue in web based portal where events and anomalies from the wind turbines are triggered
o Write the technical recommendation to field engineers to perform inspection & troubleshooting to find root cause for events and anomalies to eliminate any downtime for the wind turbines
Type of events and anomalies to be managed
Data analysis to identify faults determine severity and write detailed reports on your findings
Diagnose anomalies related to sensor location on the wind turbines generating faulty data
Analyze and diagnose events related to sensor circuit values on the wind turbines generating faulty data
Analyze and diagnose events related to RPM and power generation on rated wind turbine data
Resolve data quality issues of the wind farm to show correct number of wind turbines communicating to the wind server
Vibration analysis on wind turbine components (main rotor bearing gearbox and generator) by looking at trends time wave form spectrum and modes
Configuration checks on newly added wind farms to ensure data processing to backoffice tools
Validate wind turbine performance after onsite troubleshooting by field engineer by looking at trends time wave form spectrum and modes and close the service event
Qualifications
Minimum qualifications
B.E / Mechanical Engineering
Technical Skills
Proven experience including certification of ISO Category I or equivalent with machinery vibration analysis.
Experience working with other predictive maintenance technologies and practices.
Key competencies
Strong communication skills; skilled at crossfunctional and crossorganizational communication
Attention to detail and good articulation skills.
Ability to traverse both vertically and horizontally in a large organization
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior IC
Employment Type
Full-Time
