Client Service Management, Executive Director
Client Service Management, Executive Director
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Job Description
We are seeking a visionary and resultsdriven CSM Executive Director to join our leadership team in Dublin Ireland. As the Executive Director of Client Service Management (CSM) you will play a pivotal role in shaping our customercentric strategy and driving longterm success for both our clients and our organization.
- Coverage of MUFG Investor Services largest clients and further deepening of each client relationship globally while ensuring client retention as the highest priority
- Oversee all service delivery for clients covered
- Act as escalation layer for client concerns and communicate across the organization to drive client satisfaction
- Partner with clients on new launches including structuring of pricing and providing guidance on operational matters as necessary
- Manage client interaction and communication integrate regular service calls and strategy/KPI calls on a regular basis
- Respond to clients in a timely manner to ensure superior customer service is provided
- Provide leadership and support to operational teams across the organization encouraging crossdepartmental cooperation
- Partner with BD and senior executives to drive revenue growth by increasing wallet share with existing clients predominantly via crosssell
- Oversight of clientspecific projects working with Project Management and client solutions as required
- Responsible for client profitability on CSMcovered clients including helping to define and ensure adherence to the target operating model
- Maintain strong relationships with other senior stakeholders throughout the business and provide guidance on client influences and impact factors
- Oversee other organizational efforts / initiatives as required this includes important firmwide initiatives interdepartmental projects and the roll out of new products and services
- Actively manage the ongoing client risk assessment process and provide monthly updates for senior management and board reports
- Proactively identify and mitigate risk by working with all operational teams to enhance processes and controls
This role is a Controlled Function (CF) role under the CBI Fitness & Probity regime.
Qualifications :
- Significant experience in the funds/asset management industry preferably in operations and/or client service roles
- Client focused with proven ability to manage client relationships
- Proven track record of engaging with clients senior management to drive cross sell opportunities and build strategic relationships
- Undergraduate degree would be ideal
Additional Information :
Whats in it for you to join MUFG Investor Services
Take a look at our careers site and youll find everything youd expect from a career with the fastestgrowing business at one of the worlds largest financial groups. Now take another look. Because its how we defy expectations that really defines us. Youll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation laser client focus and nextlevel LEARNING & DEVELOPMENT. Oh and we really walk the talk when it comes to HYBRID WORKING.
So why settle for the ordinary Apply now for a Brilliantly Different career.
We thank all candidates for applying; however only those proceeding to the interview stage will be contacted.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
