Location: Remote Based in Greece
Employment Type: Fulltime
Work Model: Fully Remote
What you will do:
- Communicate with customers via phone chat & email
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction representing a major brand
- Provide troubleshooting for mobile devices (mobile phones tablets & more)
- Assist customers to manage/secure their account & passwords
- Setup repairs for hardwarerelated issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
What you will bring:
- Fluency in Italian
- Advanced English knowledge
- Familiarity with iOS and/or MacOS or comparable technology is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
What we offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses hotel accommodation support with the house searching process (all at no cost to you)
- Competitive monthly salary 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises providing a great working environment with relaxing break areas
- Work for a Great Place to WorkCertified Company that fosters diversity
Apply Now Launch Your Fully Remote Italian Customer Service Career from Greece
If you are fluent in Italian and English have a desire to help others and are ready to start your next career chapter from the comfort of your home in Greece we want to hear from you! Submit your CV in English and become a valued member of our dynamic remote and international team. Start making a difference for customers worldwide and unlock your full career potential!