Head of Consumer Markets - Telecommunications (B2C) #1508

Keller Executive Search is seeking a dynamic Head of Consumer Markets Telecommunications (B2C) to lead our clients efforts in maximizing growth and enhancing customer experience in the telecommunications sector.

This role involves formulating and executing strategies to acquire retain and deepen customer relationships while driving revenue growth from consumer markets. The ideal candidate will possess a strong understanding of telecommunications B2C dynamics and consumer behavior.

Key Responsibilities:

• Develop and implement strategies to capture market share and grow the customer base in the B2C telecommunications sector.
• Oversee marketing sales and customer service operations ensuring alignment with the overall business objectives.
• Create and manage product development initiatives based on consumer insights and market trends.
• Enhance customer experience through innovative solutions and service offerings.
• Collaborate with crossfunctional teams to drive successful execution of gotomarket strategies.
• Establish and maintain relationships with key stakeholders including industry partners and regulatory bodies.
• Analyze market data and customer feedback to inform strategy and decisionmaking.
• Manage budgets and ensure financial targets are met.

• Bachelors degree in Business Marketing or related field; MBA preferred.
• 10 years of experience in consumer markets with a focus on telecommunications (B2C) strategy and operations.
• Proven track record of driving growth and enhancing customer experiences.
• Strong understanding of market dynamics and consumer behavior within the telecommunications sector.
• Excellent leadership and interpersonal skills with the ability to inspire and motivate teams.
• Strong analytical and strategic thinking abilities.
• Exceptional communication skills both written and verbal.
• Experience with digital marketing and customer engagement strategies.

• PerformanceBased Bonus: A 25% performancebased bonus structure tied to key business milestones such as revenue growth customer acquisition and market expansion.

• Company Car: Provided for businessrelated travel.

Equal Employment Opportunity and NonDiscrimination Policy

Equal Employment Opportunity Statement

Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions whether with Keller Executive Search or our clients qualified applicants will receive consideration for employment without regard to race skin color religion sex sexual orientation gender identity gender expression nationality age disability genetic information or any other characteristic protected under EU law and the laws of the respective EU member states.

Commitment to Diversity

Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. We recognize and celebrate the cultural diversity across EU member states.

Reasonable Accommodations

Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities in accordance with EU Directive 2000/78/EC and national laws of EU member states. We engage in an interactive process to determine effective reasonable accommodations.

Compensation Information

For client positions compensation information will be provided in accordance with applicable EU and national laws. When required by law salary information will be included in job postings or provided during the recruitment process. We are committed to pay transparency and equal pay for equal work in line with EU Directive 2006/54/EC and national laws on pay equity.

Compliance with Laws

Both Keller Executive Search and our clients comply with EU laws directives and regulations as well as national laws of EU member states governing nondiscrimination in employment. This policy applies to all employment terms and conditions including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Workplace Harassment

Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on any protected characteristic under EU law and the laws of EU member states. This includes but is not limited to harassment based on race ethnic origin religion sex sexual orientation gender identity or expression nationality age disability or genetic information.

Data Protection and Privacy

We process personal data in compliance with the General Data Protection Regulation (GDPR) and applicable national data protection laws. For more information about how we collect and process personal data for recruitment and employment purposes please review our Privacy Policy at .

Pay Equity

Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable EU and national laws.

Working Time and Leave

We comply with EU Directive 2003/88/EC concerning certain aspects of the organization of working time as well as national laws of EU member states regarding working hours rest periods and leave entitlements.

Health and Safety

We are committed to providing a safe and healthy work environment in accordance with EU Framework Directive 89/391/EEC on Safety and Health at Work and relevant national laws of EU member states.

Works Councils and Employee Representation

We respect the rights of employees to form and join works councils and other forms of employee representation in accordance with EU Directive 2009/38/EC and national laws of EU member states.

CountrySpecific Declarations

While this policy provides a general framework applicable across the EU its important to note that specific employment laws can vary significantly between EU member states. To ensure full compliance with local regulations we make the following provisions:

1. Local Law Compliance: In addition to EUwide regulations we comply with all national laws and regulations of the specific EU member state where the employment takes place.
2. CountrySpecific Addenda: For each EU country where we operate we maintain countryspecific addenda to this policy. These addenda outline any additional requirements protections or procedures mandated by national law that go beyond or differ from EUwide standards.
3. Language Requirements: In countries where local law requires that employment policies be provided in the local language we will make available a properly translated version of this policy and its countryspecific addendum.
4. Notification of Applicable Laws: During the recruitment process candidates will be informed of the specific national laws that apply to their potential employment in addition to EUwide regulations.
5. Regular Updates: We commit to regularly reviewing and updating our countryspecific addenda to reflect any changes in national employment laws.
6. Precedence of National Law: Where national law provides greater protection or additional rights to employees beyond what is outlined in this general EU policy the national law will take precedence.
7. Specific Declarations: Where required by national law we will make specific declarations regarding matters such as:

• Pay transparency and gender pay gap reporting

• Working time arrangements

• Collective bargaining agreements

• Data protection and privacy measures

• Whistleblower protection mechanisms

• Any quota systems for underrepresented groups in employment

1. Access to Information: Employees and candidates can request information about the countryspecific policies applicable to their employment or potential employment by contacting .

Genetic Information

In accordance with EU and national laws both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees except as permitted by law.

Local Laws

Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate within the EU.

Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location within the EU.