ES Supplier Relationship Manager

Business Unit: Enterprise Systems
Career Direction: Enabling our Business
Role Focus: Procurement
Peer Group: Management and Senior Specialist (A)
Salary range:per annum
Location: UK Remote Hub location Glasgow/Gosforth
Contract type: Permanent

Live to inspire change. Live a life more Virgin.

Our Team

Enterprise Systems provides cutting edge solutions across Finance Risk Financial Crime Fraud HR and Operations in support of customer facing colleagues. While delivering change and highquality service is a significant focus we are looking additionally to ensure that we manage the suppliers that we rely on effectively and efficiently. That means establishing relationships and ensuring all required third party management activity is conducted on a timely basis and to a high quality. To that end we are seeking a Supplier Relationship Manager to oversee several key suppliers across Enterprise Systems particularly across Fraud and Financial Crime.

What youll be doing

• Developing and maintaining strong relationships with a portfolio of Enterprise Systems suppliers serving as the primary point of contact for all supplierrelated matters.

• Supporting with monitoring supplier performance against service level agreements (SLAs) and key performance indicators (KPIs) as well as identifying areas for improvement.
• Conducting regular performance reviews and supplier assessments to ensure compliance with contractual obligations and quality standards.
• Assisting with the negotiation of contracts and service agreements with Enterprise Systems suppliers and ensuring that terms and conditions align with business requirements and regulatory standards.
• Managing contract renewals amendments and terminations ensuring that contractual obligations are met and risks are mitigated.
• Monitoring and managing supplier budgets expenditures and invoicing processes ensuring accuracy and compliance with financial policies and procedures.
• Support the assessment and mitigation of risks related to supplier relationships including security vulnerabilities regulatory compliance issues and business continuity risks.
• Enable engagement between technical and change management owners of solutions with suppliers in strategic planning and roadmap discussions ensuring alignment with business objectives and customer needs.

We need you to have

• Dedication to understanding and building effective supplier relationships and collaborating with Virgin Money stakeholders on the services provided by a supplier.
• Ability to effectively convey information both verbally and in writing to suppliers and relevant technical and change management leads.
• Aptitude for keeping control of multiple activity streams across multiple suppliers and coordinating activity across various stakeholders.
• Competence in identifying potential risks assessing their impact and developing mitigation strategies to drive supplier improvements.

Its a bonus if you have but not essential

• Having a good understanding of the types of technology solutions used in the area to enhance ability to drive supplier relationships.
• The ability to collaborate and influence across multiple ES teams to secure timely support for execution of thirdparty management activity.

Red Hot Rewards

• Generous holidays 38.5 days annual leave (including bank holidays and prorated if parttime) plus the option to buy more
• Up to five extra paid wellbeing days per year
• 20 weeks paid genderneutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Marketleading pension
• Free private medical cover income protection and life assurance
• Flexible benefits include Cycle to Work wellness and health assessments and critical illness
• Ability to work anywhere in the UK (where the role allows)

And theres no waiting around youll enjoy these benefits from day one.

Feeling insatiably curious about this role If were lucky to receive a lot of interest we may close the advert early and would hate you to miss out.

Were all about helping you Live a Life More Virgin so happy to talk flexible working with you.

Say hello to Virgin Money

Were making great strides towards achieving our ambition of becoming the UKs best digital bank. As a fullservice digital bank with a heritage stretching back over 180 years were a workforce to be reckoned with. Were putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in peoples lives. Were customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose Making You Happier About Money. Our customer centric culture means that were able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money

Our purpose is to make people happier about money this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. Were committed to creating an inclusive culture where colleagues feel safe and inspired to contribute speak up and be heard.

As a Disability Confident Leader were committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application contact our Talent Acquisition team

Now the legal bit

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but well need you to confirm you have the right to work in the UK.

If youre successful in securing a role with us there are some checks you need to complete before starting. These include credit and criminal record checks and three years worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime it requires enhanced preemployment checks well ask for six years of regulatory references and once in the role youll be subject to periodic employment checks.