Customer Communications Associate
Customer Communications Associate
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Job Description
At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide evergrowing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.
Job Description
Customer Communications Associate
Location: London (Hybrid 3 days inoffice) Grade 10
We are looking for a motivated and detailorientedCustomer Communications Associateto support the European Marketing team in delivering highquality customer communications. This role is ideal for someone early in their marketing and communications career who wants to gain broad experience in campaign management stakeholder coordination and digital communications.
You will assist in creating and delivering customer communications across multiple channels working closely with key internal teams to deliver customer communications and campaigns. This is a fantastic opportunity for a proactive individual eager to develop their skills in a fastpaced and regulated environment.
Key Responsibilities
Campaign Support & Execution
Assist in the planning and execution of customer communications ensuring alignment with business objectives.
Support the creation and deployment of customer communications digital campaigns and customer updates.
Monitor campaign timelines ensuring all tasks are completed on schedule.
Assist in measuring campaign performance by gathering data and preparing basic reports.
Stakeholder Coordination & Collaboration
Work closely with senior team members to liaise with stakeholders to deliver campaigns
Help coordinate feedback and approvals to ensure smooth delivery of customer communications.
Process & Compliance Support
Gain an understanding of regulatory guidelines and ensure all communications adhere to internal approval processes.
Assist in maintaining organised records of approvals and communications in shared systems.
Required Skills and Experience
12 years experiencein a marketing or communications role preferably in a B2B or regulated industry.
Basic understanding ofdigital marketing and email platforms such as Salesforce Marketing Cloud or Pardot is preferred.
Strongwritten and verbal communication skills with an eye for detail.
Ability tomultitaskand manage deadlines in a fastpaced environment.
A proactive eagertolearn mindset with the ability to take on new challenges.
Strongcollaborative skills with the confidence to work across teams.
This job description is a summary of the typical functions of the role not an exhaustive or comprehensive list of possible role responsibilities tasks and duties and is subject to review.
If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.
Benefits:
We offer an exciting fastpaced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
Required Experience:
IC
Employment Type
Full-Time
