911 Communications Operator
911 Communications Operator
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Job Description
The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability genetic information marital status or status as a covered veteran in accordance with applicable federal state and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment including but not limited to hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Job Objective & Safety/Security Sensitive Designation
JOB OBJECTIVE:To receive and process emergency and non-emergency calls for law enforcement fire medical and other public safety services; gathers essential information determines the nature and priority of the call and dispatches appropriate response units in compliance with all applicable guidelines policies procedures and protocols.
This position is designated as a safety/security sensitive position and is subject to random drug and alcohol screening.Essential Functions
For a complete list of essential job functions please clickHERE.
Minimum Qualifications Additional Requirements and Supervisory Responsibilities
- These knowledge skills and abilities are usually although not always acquired through the completion of high school and one (1) year of clerical and customer service experience. Equivalent combinations of education and experience will be considered.ADDITIONAL REQUIREMENTS:
- Must possess Arkansas Crime Information Center (ACIC)/National Crime Information Center (NCIC) Level 1-Basic Terminal Operator and Level 2-Advanced Operator certifications within one (1) year of employment and maintain certification for the duration of employment in this position.
- Must be available to work outside of regular business hours to include evenings nights weekends and holidays as required to include twenty-four (24) hour on-call work availability and/or various twelve (12) hour shift assignments and overtime as required.
DISCLAIMER:This document does not create an employment contract implied or otherwise. Application Requirements
Emergency Communications Operator Selection Process
Step One: Application:Applicants will submit on-line applications with supplemental questions during the posting period.Step Two: Non-proctored CritiCall Exam: (ongoing throughout application period) -Human Resources will send a testing link via email to all candidates and a deadline for testing completion.StepThree: Virtual Interviews:(ongoing throughout application period) - Upon successful completion of CritiCall candidates will be sent a link to participate in the first round of interviews to be conducted virtually via Spark Hire.Step Four: Departmental Interview: Based on CritiCall and Sparkhire results selected candidates will be invited to participate in the panel interviews to be conducted by departmental representatives tentatively scheduled the week of 08/18 - 08/29/25.Step Five: Pre-Employment Screenings/Hiring:Human Resources will extend conditional offers of employment to candidates selected by the departmental panel to move further in the selection process. A final hiring decision will be dependent on successful completion of backgrounds medical and drug/alcohol screening. Tentative target Academy start date is October 6th 2025.All communication regarding application status will be sent to candidates via text message/ email address listed on account. You may check your NeoGov inbox to review all notices sent to the email address associated with your application. Applicants may check application status for any position by logging into their account at or contacting Human Resources at if they are having computer difficulties.SPECIAL ACCOMMODATIONS:
If you have a disability and require reasonable accommodation in the application and / or testing process you must notify the City of L.R. Employment Services BEFORE the date of your Computerized Skills Assessment testing. This request may be made in person or by telephone . FAX TDD or email @ .
Employment Type
Full-Time
