Product Ops Manager, EU 3P Compliance, EU Marketplace
Product Ops Manager, EU 3P Compliance, EU Marketplace
Posted on :
18-05-2025
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1 Vacancy
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Job Description
Amazon Marketplace is a critical part of the Amazon ecosystem offering millions of sellers the opportunity to grow their businesses globally. As part of our commitment to environmental compliance the EPR Pay on Behalf (PoB) program helps sellers meet their Extended Producer Responsibility obligations while continuing to sell on Amazons marketplace.
We are seeking a Product Operations Manager to lead the operational excellence of our EPR Pay on Behalf program. This role will be instrumental in establishing and scaling fee management systems ensuring accurate seller chargebacks and maintaining a seamless seller experience across multiple marketplaces.
Key job responsibilities
Design and implement robust operational processes to manage EPR Pay on Behalf fee calculations charges and recovery from sellers across all applicable marketplaces
Build and maintain comprehensive reporting systems to provide sellers with transparent visibility into their EPR fees and payments
Lead the geographic expansion of seller chargeback operations into new marketplaces ensuring consistent fee recovery and compliance
Develop and optimize the payment refund experience establishing fair and scalable processes that maintain seller trust
Partner with Product Tech Finance and Legal teams to implement operational improvements and resolve complex feerelated issues
Monitor key operational metrics and KPIs to ensure program effectiveness and fee recovery goals are met
Identify opportunities for automation and process optimization to enhance operational efficiency
Manage stakeholder communications and provide regular updates on program performance and metrics
A day in the life
During your day you could find yourself:
Analyzing seller feedback and developing solutions to improve their fee visibility and payment experience
Meeting with stakeholders to present your latest dashboard showing fee recovery trends and success metrics
Troubleshooting complex fee scenarios with the tech team to ensure accurate and timely seller charges
Creating documentation for a new operational process youve designed
Diving into data to identify patterns and opportunities for process improvement
Creating monthly chargeback plans and analyzing recovery trends to optimize fee collection strategies
Collaborating with finance teams to forecast recovery targets and track progress
Bachelors degree or equivalent
several years of experience in operations management preferably in ecommerce or financial services
Strong analytical skills with experience in datadriven decision making
Proven track record of implementing and scaling operational processes
Experience with crossfunctional project management and stakeholder management
Experience working with legal product and internal business owners to reach mutually beneficial agreements
MBA or relevant advanced degree
Knowledge of environmental compliance or EPR regulations
Proficiency in SQL and data visualization tools (e.g. Amazon QuickSight Tableau PowerBI)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are seeking a Product Operations Manager to lead the operational excellence of our EPR Pay on Behalf program. This role will be instrumental in establishing and scaling fee management systems ensuring accurate seller chargebacks and maintaining a seamless seller experience across multiple marketplaces.
Key job responsibilities
Design and implement robust operational processes to manage EPR Pay on Behalf fee calculations charges and recovery from sellers across all applicable marketplaces
Build and maintain comprehensive reporting systems to provide sellers with transparent visibility into their EPR fees and payments
Lead the geographic expansion of seller chargeback operations into new marketplaces ensuring consistent fee recovery and compliance
Develop and optimize the payment refund experience establishing fair and scalable processes that maintain seller trust
Partner with Product Tech Finance and Legal teams to implement operational improvements and resolve complex feerelated issues
Monitor key operational metrics and KPIs to ensure program effectiveness and fee recovery goals are met
Identify opportunities for automation and process optimization to enhance operational efficiency
Manage stakeholder communications and provide regular updates on program performance and metrics
A day in the life
During your day you could find yourself:
Analyzing seller feedback and developing solutions to improve their fee visibility and payment experience
Meeting with stakeholders to present your latest dashboard showing fee recovery trends and success metrics
Troubleshooting complex fee scenarios with the tech team to ensure accurate and timely seller charges
Creating documentation for a new operational process youve designed
Diving into data to identify patterns and opportunities for process improvement
Creating monthly chargeback plans and analyzing recovery trends to optimize fee collection strategies
Collaborating with finance teams to forecast recovery targets and track progress
Bachelors degree or equivalent
several years of experience in operations management preferably in ecommerce or financial services
Strong analytical skills with experience in datadriven decision making
Proven track record of implementing and scaling operational processes
Experience with crossfunctional project management and stakeholder management
Experience working with legal product and internal business owners to reach mutually beneficial agreements
MBA or relevant advanced degree
Knowledge of environmental compliance or EPR regulations
Proficiency in SQL and data visualization tools (e.g. Amazon QuickSight Tableau PowerBI)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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