Operations Specialist
Operations Specialist
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1-3years
26000 - 28000
1 Vacancy
Job Description
About CreatePay
At CreatePay were a leading provider of payment solutions dedicated to helping small to mediumsized businesses across the UK streamline and improve their payment processes. Our products are smart simple and designed to make life easier for our customers and that s exactly the kind of experience we want every interaction with us to deliver.
About the Role
Were looking for a highly agile solutionsfocused Operations Specialist to join our growing Ops team. This isn t a role for someone who wants to do the same thing every day we need someone comfortable jumping across multiple areas of the business from handling customer complaints to working on loyalty terminal estate and more.
You ll play a key part in the onboarding journey ensuring our customers receive their card payment terminals quickly and are supported in getting set up and trading with ease. You ll also support internal teams maintain daytoday operational workflows and look for smarter more efficient ways of working wherever possible.
We want someone who s just as comfortable handling data and managing inboxes as they are speaking with customers and solving realtime problems. If you love variety get a buzz from fixing things and thrive in a fastmoving environment this one s for you.
Requirements
Key Responsibilities
- Proactively contacting customers to renew contracts and ensure continued service satisfaction.
- Receiving inbound customer service calls and resolving queries efficiently and professionally.
- Managing customer cancellations identifying reasons and supporting smooth account closures.
- Support the onboarding of new customers and help get their payment terminals set up smoothly.
- Maintain and update the CRM including the boarding of new accounts.
- Provide support via shared inboxes and respond to internal/external queries efficiently.
- Liaise with thirdparty partners to resolve customer issues and ensure SLAs are met.
- Deliver general operational and administrative support across the team.
- Assist with basic reporting and data tracking where needed.
- Identify and suggest areas for operational improvement and process efficiency.
- Support training and upskilling initiatives across the team when required.
What Were Looking For
- Previous experience in an operational or administrative role (preferably in a fastpaced or customerfocused environment).
- Experience working in a card payments or fintech business is a strong plus but not essential.
- Exceptionally organised with strong attention to detail.
- Comfortable working across multiple systems and tools (CRM experience is a plus).
- A confident communicator both written and verbal.
- Proactive adaptable and comfortable with changing priorities.
- A natural problemsolver who takes ownership and gets things done.
Benefits
What You ll Get
- 25 days holiday plus Bank Holidays
- Casual dress and relaxed office culture
- Regular incentives including the chance to earn overseas trips!
- Free CreatePay Rewards access
- Free gym passes
- The chance to work in a fastgrowing supportive team where your impact is genuinely felt
Promoting a culture of growth through sales across the business Maintaining a positive attitude that inspires co-workers and clients to grow the business Meet and exceed sales targets, with the potential to earn a six-figure income Identify and target businesses within the CreatePay ideal customer profile in your designated territory through cold calling and appointed meetings. Conduct in-person visits to present our payment solutions products to potential clients. Build and maintain strong relationships with business owners, decision-makers, and key stakeholders. Understand the pain points of each prospect and tailor product presentations accordingly. Communicate the benefits and features of our payment solutions, addressing any questions or objections. Stay updated on payment trends, competitor offerings, and our product portfolio to provide informed guidance to clients. Success Measures Achieve all sales targets consistently (month by month) Maintain high levels of growth of Revenue and sales volume Achieve all agreed objectives with positively trending relative key performance indicators Converting sales appointments and self-generation appointments to live and transacting customers, as per KPI Successful track record of working in a sales team and an ability to demonstrate an ability to grow and develop Proven experience in a sales role, in a field sales and B2B sales capacity. Relatable and positive experience of working in a fast-paced transforming organisation, where everything isn t perfect, but we re working hard to get there.
Employment Type
Full Time
