General Manager
General Manager
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Job Description
As a general manager your responsibilities include overseeing operations supervising staff ensuring customer satisfaction managing inventory upholding food safety standards monitoring finances and collaborating on marketing efforts.
MAIN RESPONSIBILITIES:
Develop a comprehensive understanding of the financial goals and work towards achieving them.
Continuously monitor performance metrics such as revenue sales conversion rates and average transaction value to ensure targets are being met or exceeded.
Monitor the work of all staff members and provide regular feedback and coaching.
Conduct appraisals to assess performance identify training needs and recognise employee potential.
Address any skill gaps through appropriate training initiatives.
Foster a positive and motivated team culture that aligns with the BaxteterStoreys values.
Hold regular team meetings to communicate targets standards and relevant company and client information.
Conduct regular inspections to identify potential hazards and address them promptly.
Keep the staff wellinformed about changes updates and expectations.
Encourage open communication channels to gather feedback suggestions and insights from employees.
Manage and schedule in Marketing Campaigns that aligns with Baxterstorey and client specific requirements
Develop and evolve the Menu based on customer feedback and market trends.
Regularly assess the customer experience and recommend and implement adjustments and improvements.
Ensure the implementation and enforcement of rigorous health and safety protocols in the front of house areas.
Provide comprehensive training to employees on health and safety practices emergency procedures and compliance requirements.
Encourage all team members to be creative and innovative. Plan coordinate and execute events as per clients request and client events team
Create reports for senior management and performance reviews in line with BaxterStorey company procedures
Ensure that all financial reporting on evolution ( sales purchasing and accruals as well as client reporting is completed in a timely fashion; accurately and efficiently and in line with BaxterStorey procedures.
Ensure a weekly stock take is carried out on a weekly basis and have sufficient par stock levels of all products required to deliver the Operation.
To be responsible for ensuring storage areas are kept organised and cleaned and any maintenance or repairs are reported
Qualifications :
Requirements and skills needed:
Microsoft office applications including SharePoint Forms OneDrive Outlook etc.
Able to demonstrate your analytical approach to problem solving
Have the ability to display a real passion for food and customer service
You thrive on getting the best out of people and maximising commercial opportunities
You draw satisfaction from managing training and supporting a team
Detailoriented and high level of accuracy
Have experience in an Manager role ideally in contract catering High street or Hotel
Good understanding of report writing and financial management.
Possess excellent supervisory and communication skills
Good delegation and influencing skills
Willingness to learn and progress
Be honest and trustworthy
Team player
Respectful
Flexible and adaptable to change
Possess cultural awareness and sensitivity
Demonstrates sound work ethics
Ability to remain tactful calm and persuasive in controversial and/or confrontational situations
Additional Information :
Salary: 34.5K per year
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 days grandparent leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our HAPI app; high street shops holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
Interested Even if you dont meet all requirements we like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.
BaxterStorey is committed to encouraging equality diversity and inclusion among our workforce.
The aim is for our workforce to be truly representative of all sections of society and our customers and for each team member to feel respected and able to give their best.
And to support our commitment to this we have set ourselves an ED&I (Equity Diversity and Inclusion) ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
