Senior Game Community Manager [Racing games under major IPs]

The Gameloft Barcelona Studio have an exciting opportunity for a Senior Game Community Manager to integrate their team of community experts working on Disney Speedstorm.

As a Senior Game Community Manager you will join a team of passionate social media & community experts dedicated to building the most rewarding community experiences for our most engaged cohorts of players & fans of the game around the world! In this role you will be dedicated to fostering healthy & thriving communities on a set of key channels for the game. Your main responsibilities will be defining developing & managing the best community content & experiences in order to keep them entertained & engaged with the game. As such you will be working with a Game Community Manager in caring for the games communities & funneling their feedback in order to support your game team in continuously improving our players experiences. PASSION is key! For this position we expect you to have an understanding of the ins&outs of gaming communities & their importance within a games lifecycle. It goes without saying that to be truly a great fit for this position you should be a gamer at heart with a handson understanding of the power of communities in the gaming realm and a passion for all things Disney.

Community Channel & Content Strategy 50 to 60%

Develop & produce the evergreen content approach for the social media networks you are responsible for in equation with the games priorities & objectives throughout each period.

Great communication & collaboration skills with the Licensor ensuring that plans proposed are appealing & meet the License standards.

Ensuring that the community of players has firsthand access to patchnotes tutorials promotions & information on events happening in the game.

Own the content & assets creation process in order to produce a consistent flow of evergreen content for each of the channels you are responsible for & when necessary propose ways to optimize the content creation process to ensure a positive ROI

Track & analyze community & content performance KPIs & ensure steady progression quarterontoquarter on the channels you are responsible for.

Campaign & community activation development 20%

Ideate plan & execute communityfocused activations to support the games major production milestones.

Track & analyze the performance of each campaign & share learnings in order to continuously improve each activation.

Collaborate with other key stakeholders (influence marketing live ops CMI etc.) in order to ideate & amplify communityfocused activations.

Community engagement & moderation 10%

Develop a conversational approach on the channels you are responsible for to build a strong bond with all community members.

Work handinhand with the games Junior Community Manager in order to ensure maximum coverage rate across the channels you are responsible for.

Work handinhand with the games Junior Community Manager in order to continuously improve the moderation & engagement approach for the game.

Ensuring the validity & use of all frameworks guaranteeing community safety crisis management customer satisfaction & game/update technical issues coverage across the channels they are responsible for.

Analyzing conversations & identifying key insights from the community in order to improve content & community experiences on the channels you are responsible for.

Develop & amplify UGC across the channels you are responsible for.

Reach community performance targets in terms of gowth engagement overall coverage reply times community Csat overall sentiment community retention metrics & utilize tools & processes at hand in order to continuously improve performance

Planning Project Management social media toolstack 20%

Plan pitch & iterate with the Licensor in order to prepare the most valuable community experiences for the game.

Work with major game team stakeholders in order to plan & execute communityfocused projects for the game.

Utilize all available tools & resources at hand in order to analyze the impact of your content & community plans; propose improvements opportunities & challenges yearonyear.

Conduct benchmarks & trends observations be a proactive source of ideation for the Games community team but also for the games marketing & management teams. (industry and trends)

Take part in global projects throughout the year on behalf of your game.

Create presentations to clearly & effectively pitch ideas plans & community insights reports using tools like Canva and SharePoint.

MAIN PERFORMANCE INDICATORS

Content performance

Impact on game KPIs

Sentiment

Product feedback

Community retention

Qualifications :

• 5 years of experience in a similar position in videogames industry
• A passion for gaming & gaming experiences of all kinds.
• Analytical mind & KPI driven.
• Understanding of community KPIs & how to track them.
• Understanding of social media networks & how they are used by gamers.
• Experience working with Licensors & quick understanding of processes & how to improve them when necessary.
• Experience on community & social media toolstack (e.g publishing tools social listening tools content creation tools such as Canva Photoshop etc.)
• Relationshipsdriven Build credible & trusting relationships in a fastpaced environment with a broad range of colleagues & collaborators across the company & the world.
• Fluent in English both written & spoken.
• Ability to work in a fastpaced & international environment.
• Positive energy team spirit & a zest of fun are a must.

Additional Information :

Why Join the World of Gameloft

• Because you want to be part of an exceptional experience within a company that is constantly growing!
• Because you want to work with talented people who are industry pioneers!
• Because you want to be part of an international environment with daily contact with other countries & cultures!
• Because you want to work in an inclusive equal opportunity workplace!
• Or just because youre looking for a great place to work!

Benefits:

• Permanent contract fulltime job with excellent Social Benefits.
• 25 vacation days per year
• Private medical health insurance
• Flexible compensation with Ticket Restaurant Card
• Free language courses
• Birthday day off option to work a shortened schedule on three days.
• Flexible workfromhome hybrid model 
• Merit based salary progression system and a competitive initial salary package.
• Careerdevelopment opportunities.
• Excellent local working conditions (quality of offices geographical location of office in the centre of Barcelona).
• ... and Tuesday and Thursday afterwork beers!

We cant wait to find our next great talent!

Join our team recently recognized in Forbes top 100 companies to work for! Were gamers from all walks of life united in creating a culture of inclusivity. Partnering with organizations like COGAM we ensure a safe workplace for everyone regardless of background or gaming preference. Whether youre a casual or hardcore gamer on any platform (were crossplatform now!) we want you to feel like you belong. Be part of shaping the gaming industry with us!

Please note that only selected candidates will be contacted and your CV will be saved in our files for a period of 6 months.

Want to know more Please visit our Website:

If the offer interests you Join the Game!

Remote Work :

No

Employment Type :

Fulltime