Operational Merchant Performance Manager (all genders)
Operational Merchant Performance Manager (all genders)
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Job Description
THE ROLE & THE TEAM
The ZEOS Logistics department is responsible for all partnerfacing Zalando Logistics Solutions. By uniting these services under a single umbrella we provide a more holistic approach to deliver the optimal fulfilment solution to meet our partners needs and leverage common services to enable partner program growth.
Over the last years we learned that solving fulfilmentrelated challenges for the good of our partners helps us to fuel the growth of our platform. Strengthened by this successful growth we have started the next step in our journey expanding our business outside of the Zalando ecosystem exploring both physical and digital services.
As the Operational Merchant Performance Manager at Zalando (Zeos) you will be accountable for optimizing operational efficiency reducing costs promoting education and ensuring a positive partner experience. You will strategically set direction and goals oversee stock control and KPI monitoring and drive operational improvements of our merchants. Your role involves project management communication and stakeholder management ensuring alignment and successful delivery of projects. Additionally you will be a strategic sparring partner for your partners supporting and guiding them to optimize operational performance within our ecosystem.
The Merchant Performance team at Zalando works collaboratively to optimize operational efficiency reduce costs promote education and ensure a positive partner experience. Divided into subteams focusing on predelivery inhouse operations outbound processes and overarching projects we prioritize operational excellence and strong partnerships. Each subteam focuses on specific areas while working together to achieve our goals. Join us in shaping the future of eCommerce and making a positive impact on the fashion industry.
INCLUSIVE BY DESIGN
At Zalando our vision is to be the starting point for fashion one that is inclusive by design. We only assess candidates based on qualifications merit and business needs. We welcome applications from people of all gender identities sexual orientations personal expressions racial identities ethnicities religious beliefs and disability statuses. We only want to know why youre great for this role so please avoid including your picture age and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need so we can best support and assist you throughout the hiring process.
our diversity & inclusion strategy: employee resource groups: WED LOVE YOU TO DO (AND LOVE DOING) Optimizing Operational Efficiency: Partner with ZEOS stakeholders to streamline operations for both Zalando and our merchants. Monitor and evaluate key performance metrics in areas like inbound forecasting shipping notice accuracy and inventory turnover. Initiate and implement strategies aimed at boosting efficiency cutting costs and enhancing overall performance. Formulating LongTerm Strategies: Collaborate with your commercial counterparts to craft and implement longterm plans for your business segment. Leverage your analytical skills and business insights to pinpoint opportunities for growth and improvement. Establish and track operational KPIs for our merchants ensuring they align with evolving business conditions and company goals. Driving Continuous Improvement: Engage regularly with underperforming partners to identify operational challenges and facilitate their improvement journeys. Cultivate a collaborative atmosphere that encourages shared growth and longlasting success. Enhancing Partner Experience: Refine stock management processes and operational workflows to directly support merchant success. Conduct indepth analyses of merchant performance and provide proactive assistance to those facing difficulties ensuring alignment with Zeos Logistics standards. Improving Internal Processes and Reporting: Drive initiatives focused on refining internal processes and reporting mechanisms making the business more scalable and efficient. You have a minimum of 3 years of experience in a partner management role. You have proven experience in operations and/or supply chain with strong capabilities in operations performance management and steering. You have excellent English skills both written and spoken as English is the teams primary language. You are proficient in Excel and Google Sheets; experience with SQL and MSTR is a plus. You are a team player willing to support the team in daily business activities and collaborate effectively. Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer. Employee shares program 40% off fashion and beauty products sold and shipped by Zalando 30% off Zalando Lounge discounts from external partners 2 paid volunteering days a year Hybrid working model with up to 60% remote per week actual practice is up to each team to best support their collaboration Work from abroad for up to 30 working days a year 27 days of vacation a year (for Zalando SE) Relocation assistance available (subject to prior agreement) Family services including counseling and support Health and wellbeing options (including Gympass) Mental health support and coaching available Learn all about Zalando and our values here: Experience: ManagerWHY YOU SHOULD BE INTERESTED
OUR OFFER
Employment Type
Full-Time
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