Customer Experience & Digital Strategy Expert (f/m/d) (236404)
Customer Experience & Digital Strategy Expert (f/m/d) (236404)
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Job Description
SE Permanent Full time; Part time
is one of Europes largest operators of energy networks and infrastructure and a provider of innovative energy solutions. Our employees are constantly working to digitise the energy world achieve net zero and connect everyone to good energy. To achieve this we are focusing our actions on sustainability digitalisation and growth. We strongly believe that differences make us stronger and welcome all people into our inclusive and diverse culture.
We are looking for a Customer Experience & Digital Strategy Expert (f/m/d)to join our SE team as soon as possible.
Your Responsibilities
- Support the development and execution of the groupwide customer experience vision for Energy Retail enabling local units to create bestinclass digital experiences
- Contribute to designing the techenabled customer service strategy incorporating AIpowered solutions to optimize service channels and improve efficiency
- Assist in enhancing intelligence and analytics capabilities to develop a 360 customer view
- Collaborate with local units to implement digital initiatives in customer experience and service excellence
- Work closely with deployment teams across countries to ensure optimized installation capacity and a seamless customer experience
- Facilitate best practice sharing across local units to enhance digital experience and operational excellence
- Support the Playmaker strategy e.g. with focus on Digital Bill
Your Profile
- University degree in Business Administration Economics Engineering or a quantitative discipline
- Minimum 3 years of relevant experience in Customer Experience Digital Strategy or a related field
- Strong analytical skills and a datadriven mindset to support decisionmaking and strategy development
- Knowledge of AIdriven customer service solutions and digital transformation trends
- Excellent communication collaboration and problemsolving skills
- Ability to work in a crossfunctional international environment and engage with multiple stakeholders
- Proactive adaptable and solutionfocused approach to managing complex challenges
- Passion for continuous learning innovation and customercentric strategies
- Willingness to travel to our European regions
What we offer you
is united in working on the most exciting issue that our generation needs to solve: climate change! With all our employees and customers we are a global community of innovators and changemakers all with the belief that each one of us can make a difference for our environment for our society and for our children #WE shape the future.
To keep you motivated and healthy we are offering you the following benefits:
- High flexibility:a hybrid work model flexible working times sabbatical or additional vacation opportunities allowing great worklife balance
- Working from abroad:up to 20 days in the European economic area
- Modern and agile work environment:a workplace according to digital and ergonomic standards as well as seating corners and spaces to be creative and productive
- Personal growth:lifelong independent learning making use of a broad range of training and development opportunities
- Family service support:in all life situations through cooperation partners in childcare holiday care nursing support or everyday assistance
- Full board:a wide selection of fresh meals and drinks in our subsidized bistro and canteen on site
- Various health offers:e.g. physiotherapy inhouse fitness club flu vaccinations mental health
- Corporate benefits:employee share program pension scheme employee discounts several special insurances (and much more)
- A central location:very good public transport connection free parking and charging points for evehicles
- Individual mobility:private car and bike leasing
Do you have questions
If you have any questions about this role please contact: Jana Klementz
For further information please contact Beatrice Rapp
Are you already convinced that this is the next step in your career If yes we would be happy if you would register and apply online!
Please note that applications via email will not be considered. Please only use our online application system.
What you need to know:
Contract type: Permanent
Work Model:Hybrid
Working time: Full time; Part time
Company: SE
Function area: Corporate Digital Technology; Customer Service
Location:Essen Mnchen
Employment Type
Full Time
