Customer Service representative
Customer Service representative
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Job Description
BASIC FUNCTION:
- Responsible for managing overall service order process through SAP including quotation cost calculation service order forecast order entry repair sales KPI and service centre inventory management.
- SAPKPI
- SAPSAP
PRIMARY DUTIES:
- Familiar and utilize SAP to manage service order including enquiry creation quotation price confirmation returned seal registering order entry procurement request release wok order release TECO and billing.
- SAPTECO
- Be familiar with SAP SM model ensure data up to date and accurate. Error rate is less than 3%. Using SAP to analyse service KPI.
- SAP SM3%SAPKPI
- Provide service order output forecast and KPI analysis.
- KPIKPIKPI5%
- Responsible on tracking service order progress and timly coodinate with related function in order to meet customer needs.
- : WCAO30TECO NO BILLING30
- Responsible to update order status and action required during daily accountability meeting.
- Work with central operation in Tianjin for the waiting parts delivery ensure the parts arrival on time.
- OTD
- Propose continue improvement ideas based on the gap between service KPI target and actual performance.
- KPI
- Be responsible for service centre inventory management including daily goods in/out parts picking for work order inventory counting and customer inventory management based on agreement.
- 100%98%99%COGI0 100%
- Daily team and subsidiary activity administration.
- 5S ;
- Report all kinds of customer complaints to the relevant departments in a timely manner in the form required by the company
- Other duties as assigned.
Qualifications :
- Bachelor degree or on Mechanical engineering is preferred
- 3 At least 3 years experience in mechanical industry
- SAP Good at SAP or other ERP system
- SAP Skill for data analysis.
- EXCEL Fluent on EXCEL.
- MS Office (particularly Excel) MS Outlook Fluent on Office outlook tools
- Can use English as a working language both in verbal and written.
- Ability to develop and maintain good relationships with related stakeholders.
- Enthusiastic working attitude proactive good customer service awareness.
- Dedication regardless of personal gains and losses
- Responsible teamwork spirit able to work under pressure
:
With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity.
Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits while helping engineer a better future.
FlexTek Smiths Group Smiths Group plc
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
