Customer Service Engineer 客æ·è´¨éæå¡å·¥ç¨å¸
Customer Service Engineer 客æ·è´¨éæå¡å·¥ç¨å¸
Posted on :
20-05-2025
Employer Active
1 Vacancy
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Job Description
We are currently recruiting a highly skilled and customeroriented Customer Service Engineer to join our team in Wuhu China. In this position you will serve as the onsite quality interface between Continental Automotive and the customers factories ensuring the provision of excellent service and maintaining strong relationships with key stakeholders.
- Establish and foster a trusting relationship with the engineering departments production line operators quality departments logistics departments and customer service organizations of our customers factories.
- Conduct proactive management visits to specific customer locations at the frequency agreed upon with the customers.
- Act as the first point of contact for customer complaints and provide timely and effective responses.
- Provide rapid and accurate feedback to the manufacturing plants regarding quality/production issues and escalate internally when applicable. Meanwhile participate in relevant problemsolving initiatives and collaborate with internal teams to carry out strategic quality improvement activities.
/ - Participate in joint preanalysis and preselection work at the customers aftersales return centers and reduce part returns and related costs through discussions. Analyze customer feedback and quality data to identify trends and areas for improvement.
- Coordinate the transfer of returned parts to appropriate analysis centers and register the parts complained about by customers in the return database when applicable.
- Coordinate operations such as sorting rework or reflashing in the customers factories and take immediate measures to minimize the disruption to customers. At the same time collaborate with crossfunctional teams to implement process optimizations and enhance customer satisfaction.
- Provide support for product changes trial runs in customers factories and safe production launch activities in customers factories. Accurately record and promptly update the documentation related to customer interactions issues and solutions.
- Keep abreast of industry trends technological advancements and best practices in the field of customer service engineering in a timely manner. Assist in evaluating the perception of our customers factories regarding our quality performance.
Qualifications :
Bachelors degree or above in engineering majors such as automotive engineering mechanical engineering electrical engineering etc.- 5 3 OEM
At least 5 years of professional experience in the automotive industry (at least 3 years of qualityrelated work experience) with direct working experience in dealing with OEM (Original Equipment Manufacturer) customers. Those with experience of dealing with customers such as Volkswagen Chery NIO etc. will be given priority consideration.
Be proficient in applying quality methods and tools and be familiar with relevant knowledge of industry standards.
Have strong abilities in analyzing and solving quality problems.
Excellent organizational and planning abilities to effectively manage multiple projects and arrange work priorities reasonably.
Good English reading writing and speaking skills.
Outstanding communication and interpersonal skills and be able to interact effectively with different stakeholders.
Be willing to travel frequently and usually be ready to depart with short notice. Be willing to change the workplace due to the business adjustment of the company or customers.- ISO 9001IATF 16949
Be familiar with automotive industry regulations and quality standards (e.g. ISO 9001 IATF 16949).
Have the adaptability and resilience to handle challenging customer situations and tight deadlines.
Have a team spirit and be able to work collaboratively in a fastpaced and multicultural environment.
Have a mindset of continuous learning and keep abreast of emerging technologies and industry trends in a timely manner.
Additional Information :
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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