Job Title: Team Lead
Reports to: Store Manager
General Overview:
Designed in Canada and founded in 1980 our Tilley pieces are investments for a storied lifetime of travel. True to a timehonoured design philosophy Tilley balances form with function and style with innovation. We give historic classics a modern spin
The Team Lead partners and works with the Store Manager to achieve overall sales budgets and operating practices. Works within the sales and support teams for the achievement of customer satisfaction revenue generation and longterm store goals in line with the company vision and values.
Responsibilities
Drive sales to meet store budget
Display initiative in looking for opportunities to increase sales
Responsible for driving sales results by meeting and surpassing corporate productivity standards and motivating the sales team to increase store sales
Performs all opening and closing procedures as per standards and guidelines
Responsible for meeting and surpassing sales budgets while the Manager on Duty
Support the SM in the training and transition of new employees
Ensures the cash desk area and fitting room processes and controls are adhered to and followed
Leads by example to orchestrate the store staff to accomplish daily priorities and workload
Ensures markdowns are processed correctly and merchandised effectively as per standards and direction by partnering with the management team
Communicates successes opportunities and solutions to Management
Understands practices and complies with all company policies and procedures
Provides a compelling store environment through leading by example inspiring the team and interacting with customers
Proactively establish and maintain effective working team relationships with all support departments
Required Experience and Qualifications
12 years of retail management experience
Excellent oral and written communication skills
Planning prioritizing and followup skills
Accurately assess talent and ability to coach provide feedback and develop a highperforming team
Demonstrate a passion for customer service and lead a positive work environment
Ability to resolve conflict situations in a proactive and professional manner
Open availability and flexibility to work evenings weekends store openings and closings to meet the needs of the business.
What we provide:
Benefits (Health and Dental)
Merchandise discount
Opportunity for learning and growth
Job Type and Schedule:
- Fulltime Permanent
- Holidays
- Wednesday to Sunday
Job Location: 25 Prince Andrew Place Toronto M3C 2M4.
We thank all the applicants for their interest. However only selected candidates will be contacted for interviews by the hiring team.