Customer Experience Representative
Customer Experience Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Work Location
Value Buds Strathcona SquareCustomer Experience Representative (CER)
Nova Cannabis Inc. is a national cannabis retailer operating under the Value Buds banner. Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract grow and retain a loyal customer base by offering highquality cannabis products in convenient locations at everyday low prices.
As a Customer Experience Representative youll be the face of our brand providing exceptional service while helping customers navigate the exciting world of cannabis. This role is perfect for those who love building relationships are eager to learn and want to make a positive impact in a growing industry.
Role and Responsibilities
The Customer Experience Representative role includes but is not limited to:
Customer Offering:
- Greet customers as they enter the store engage in conversations and build relationships to understand their specific needs.
- Create a welcoming and positive atmosphere for all customers ensuring an enjoyable shopping experience.
- Educate customers on cannabis products strains and consumption methods while promoting safe and responsible usage.
- Answer customer inquiries with accuracy and enthusiasm ensuring customers feel supported and informed.
DaytoDay Operations:
- Promote Nova Cannabiss culture and brand by participating in merchandising and promotional activities.
- Work collaboratively with Store Managers and team members to meet and exceed sales goals.
- Maintain a high level of product and service knowledge by staying uptodate on industry legislation trends and new products.
- Participate in routine store maintenance ensuring cleanliness and organization are always a priority.
- Complete customer transactions using the POS system adhering to cash handling and Loss Prevention procedures.
- Monitor inventory levels and assist with restocking products to maintain availability for customers.
Regulatory Adherence:
- Comply with all federal and provincial cannabis regulations including certifications and operational requirements:
- BC: Selling It Right Certification.
- AB: SellSafe and Qualified Cannabis Worker (QCW).
- SK: Cannabis Retail Training Program (CRTP).
- MB: Cannabis Retail Worker Training Program (CRWTP).
- ON: CannSell Certification.
- Adhere to Nova Cannabiss policies standard operating procedures (SOPs) and social responsibility programs as required by provincial regulatory bodies (AGLC/LCRB/SLGA/LGCA/AGCO).
- Follow all Occupational Health and Safety (OH&S) policies and procedures.
Experience and Qualifications:
- Minimum: 2 years of customer service experience.
- Minimum: 2 years of retail and/or hospitality experience is preferred.
- Cannabis liquor or healthcare experience is an asset.
- High School Diploma or equivalent.
- Mandatory Certifications by Province:
- BC: Selling It Right Certification.
- AB: SellSafe and Qualified Cannabis Worker (QCW).
- SK: CRTP Certification.
- MB: CRWTP Certification.
- ON: CannSell Certification.
- Must complete and pass a Criminal Record Check.
- Working knowledge of cannabis regulations in the applicable province is preferred.
Personal Characteristics and Requirements:
- Excellent customer service skills: You have a positive attitude are charismatic and enjoy engaging with customers.
- Quick thinker with strong problemsolving skills.
- Openminded adaptable and constantly seeking ways to improve.
- Passionate about creating a positive memorable and tailored experience for every customer.
- Strong communication skills (written and verbal) with a professional demeanor.
- Reliable responsible and detailoriented.
- A team player dedicated to supporting the overall success of the business.
- Upholds ethics confidentiality and always demonstrates a high level of discretion.
- Age Requirement: Must be 18 years or older AB (19 in BC. Sask. MAN. ONT.).
- Reliable transportation to commute to/from work.
Job Type:
- Parttime.
Work Location:
- In person.
Why Join Us
At Nova Cannabis were passionate about the evolving cannabis industry and are committed to creating a positive and educational shopping experience for every customer. As a Customer Experience Representative youll gain valuable knowledge be part of a supportive team and play a key role in shaping the future of cannabis retail.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
