Customer Success Manager

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Our Company

Adobe a global software leader enables individuals and organizations worldwide to innovate and build digital experiences.

Our 30000 employees worldwide are improving the future and setting a higher standard as we drive the next decade of growth. Were on a mission to hire top talent and believe in crafting a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

The Opportunity

Step into an outstanding role as a Customer Success Manager in our Toronto office. This is an outstanding opportunity to join a worldclass team and work with ambitious professionals. Your role will be crucial in building and maintaining strong client relationships while driving sales and product adoption.

What youll Do

• Accountable for Customers overall success with Adobes Experience Cloud solutions including enablement value adoption renewals customer health and happiness
• Identify use cases to assure Adobes solutions drive value and exceed expectations
• Coordinate communication among Customer executives business partners and operational resources to define and achieve clear success outcomes.
• Deliver an outstanding customer experience with proactive communication applying the right internal resources and effectively using our customer engagement model to meet customer business goals
• Drive adoption of Adobe Experience Cloud products using data to provide insights and progress from baseline through and up the maturity curve
• Champion innovation and find new ways for Experience Cloud customers to use Adobe solutions to grow their business
• Identify Customer risk and work with internal Adobe ecosystem and resources to build and implement get well plans
• Contribute to ongoing initiatives that continuously improve our approach to efficiently and effectively deliver success to our customers

What you need to succeed

• Bachelors Degree or equivalent experience
• 5 years relevant work experience in digital business and/or the technology industry
• Experience working with Marketing technology solutions with a focus on Marketing automation tools
• Strong communication and relationship skills with the ability to effectively navigate organizations and champion joint executive partnerships
• Selfmotivated collaborative responsible and passionate about exceeding client expectations
• Ability to prioritize multitask and perform optimally in ambiguous environments
• Highly effective at leading and facilitating executive meetings and workshops
• Experience with account planning & customer success plans
• Fluency in French is a plus but not required for this role.

At Adobe we foster a culture where everyone can make an impact. Discover our values focus benefits stories and ways to contribute.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law. Learn more.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

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