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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience jobrelated knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

We are seeking a Strategic Communications & Reporting Leadto support our Production Engineering and Technology Operations teams. This role will lead the development of compelling PowerPoint presentations and executive dashboards that reflect team performance identify operational bottlenecks and support audit readiness and strategic planning.

You will work closely with technical leads to curate inputs build structured narratives and design professional visual assets that communicate complex data in a meaningful and actionable way. The ideal candidate has strong storytelling skills a datadriven mindset and a passion for operational transparency.

Key Responsibilities:

1. Executive Communications & Visual Storytelling

• Create professional polished PowerPoint presentations for leadership meetings town halls audit reviews and program updates.
• Translate raw updates and technical content from engineers into structured narratives and storyboards.
• Highlight key accomplishments challenges and improvement areas through impactful visuals and infographics.

2. Operational Reporting & Performance Analysis

• Analyze production support metrics including incident trends change success rates RCA progress automation metrics and intake throughput.
• Identify patterns and gaps in operational efficiency and collaborate with teams to visualize these insights.
• Structure periodic reports that show trends over time and align with strategic goals.

3. Dashboard & Template Design

• Build wireframes/mockups for dashboards in Power BI Tableau Excel or similar platforms.
• Standardize report templates for recurring metrics (weekly/monthly reviews).
• Define and visualize KPIs around incidents changes service requests platform stability and control adherence.

4. Stakeholder Engagement & Process Transparency

• Collaborate with tech leads DBAs app support teams and compliance teams to collect timely accurate updates.
• Establish a reporting cadence and content library for easy reuse and audit traceability.
• Support control tracking and audit evidence packaging through structured presentations and metrics.

Required Qualifications:

• 5 years of experience in IT operations reporting business analysis or executive communications
• Strong proficiency in PowerPoint with proven experience designing executive decks
• Exposure to production support environments (incident/change/RCA workflows)
• Excellent written and verbal communication skills
• Ability to interpret data and build compelling visual stories from operational metrics
• Familiarity with ITSM tools (ServiceNow Jira) and BI platforms (Power BI Tableau or similar)

Preferred Qualifications:

• Experience in working with Platform Engineering or DevOps teams
• Knowledge of audit/compliance reporting and KPI tracking
• Strong attention to detail with the ability to manage multiple reporting timelines
• Exposure to tools like Confluence Excel macros Python (basic scripting for data cleanup or automation)

What Youll Achieve:

• Transform technical operations data into clear concise and actionable business stories
• Drive transparency and accountability across production support workflows
• Enable leadership to make informed decisions based on highquality visual insights
• Enhance the organizations ability to communicate progress gaps and roadmap alignment

Additional Information :

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality innovation teamwork and service to the business.

• Learn voraciously stretch your thinking share your knowledge and educate others.

• Communicate and collaborate with both technical and nontechnical professionals.

• Cultivate winning relationships by building trust with business and technology partners.

• Share our commitment to productivity effectiveness and operational efficiency.

#LITech

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate government and institutional clients who choose us for our innovation execution and experience. With more than 6500 professionals operating out of 40 cities across the globe we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues providing trusted advice and industryleading insight extending access to global markets and delivering integrated transaction banking solutions. In 2023 we acquired Cowen Inc. offering our clients access to a premier U.S. equities business and highlydiverse equity research franchise while growing our strong diversified investment bank. We are growthoriented peoplefocused and communityminded. As a team we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental wellbeing goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and wellbeing benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):