Program Supervisor
Program Supervisor
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Job Description
Who We Are
For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a worldwide Christian church each year we help more than 2 million people providing necessities such as food clothing and shelter. In addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith and valuesbased organization we hire and serve people of all backgrounds and walks of life there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
Job Description:
POSITION PURPOSE SUMMARY:
The position of Program Supervisor (Intake Supervisor) is an entrylevel management position that assists the Assistant Director in managing frontline daytoday operations of the Maxwell Meighen Centre.
ACCOUNTABILITIES:
Program Responsibilities:
To assist the Assistant Director with the daytoday operation of the Shelter
- Ensure clients receive proper Customer Service while relating to the Intake Workers.
Assist the Assistant Director to ensure that the Triage Process is completed promptly and all necessary administration and data entry is correct.
Support the Intake Staff to ensure Level 1 Clients are provided with resources support and referrals towards housing stability.
Read daily log books and make necessary followups.
Review all Incident Reports make any followup & ensure necessary notations as needed. File incident reports monthly.
Assist the Assistant Director in ensuring the Hostel and Facility complies and meets the standards for Quality Assurance and Accreditation.
Deal with all client issues & concerns as they are brought forward.
Ensure complaints from residents community or stakeholders via phone in person or written are documented and forwarded to the Director.
Make necessary referrals to Case Workers Chaplains Harm Reduction Workers etc.
Assist the Assistant Director in overseeing Client Programs ensuring that Clients receive a variety of engaging activities to promote wellness.
Staff/Supervision Responsibilities:
Supervise and provide daytoday direction to all staff in accordance with established policies and procedures including Collective Agreement Employment Standards and payroll procedures.
Review Intake timecards and forward to the Hostel Manager for approval of payroll
Schedule conduct and document supervision.
Conduct PEAC Reviews and Evaluations with assigned Intake Staff.
Attend and actively participate in all related staff meetings.
Prepare Intake Worker shift schedules in accordance with current policies and Collective Agreement.
Assist the Assistant Director in scheduling staff and ensure all shifts are covered.
Ensure that the Intake Office is supplied with necessary forms Log Books office supplies and other materials.
Ensure contact information is up to date for all Intake Workers.
Monitor and maintain the Intake worker relief pool.
Assist with the interview process when requested.
Generate and submit daily weekly and monthly reports as required.
Provide backup support to Intake Staff and their functions when required.
Administrative and Other Duties:
To assist the Hostel Manager with the administration of the Hostel Residential and Facility.
To give direction and ensure SMIS entries are completed properly.
To assist the Assistant Director and the Director with the Human Resources function of the Shelter.
On Call duties as scheduled
Health and Safety
To assist the Hostel Manager to ensure that all Health and Safety requirements specific to the Hostel are in compliance with the Occupational Health and Safety Act.
Ensure Intake staff are completing Security Rounds as per policy.
To assist with incident investigations.
To assist with employee health and safety training.
To assist make recommendations and/or correct substandard acts or conditions.
To assist in commending employee health and safety performance.
To perform employee safety observations.
Organizational Responsibilities:
Adhere to standards that are consistent with the values and philosophy of The Salvation Army.
Participate fully and constructively in staff meetings and inservice training.
Engage in formal supervision and performance evaluations.
Read and follow the policy and procedures manual the Employee Handbook and the Toronto Shelter Standards and understand that the Hostel/Residential Supervisors position will be required to adhere to all these guidelines in dealing with clients staff and the public.
Become familiar with the job descriptions and task lists for each position that reports to the Hostel/Residential Supervisor.
Make suggestions to the Management team that will improve efficiency working conditions and/or procedures.
Represent the Organization in a professional manner.
Perform other duties as required.
CRITICAL RELATIONSHIP MANAGEMENT:
Governance Boards and Councils: None
Internal:
Case Management Department
Environmental Department
Harbour Light Addictions Services
Toronto Housing and Homelessness Supports (THHS)
External:
Parkdale Queens West (PQW)
The Neighborhood Group (TNG)
Inner City Health Associates (ICHA)
Partners for Access and Identification (PAID)
MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:
Reports directly to: Assistant Director
Direct reports for this position: Intake Worker (10)
FINANCIAL AND MATERIALS MANAGEMENT:
Holding and directing donations to the appropriate personnel
WORKING CONDITIONS:
This is a parttime position working 16 hours per week (8 hours Saturday and 8 hours Sunday.)
Work is performed in an emergency housing facility subject to high client levels of stress and crisis intervention will be required.
There will be exposure to dirt bodily fluids bodily waste; drugs and alcohol noise dealing with angry and abusive people verbal abuse and odours
The incumbents work environment is typically in an office or work site within facility settings.
The incumbent will work under the following disagreeable conditions:
Exposure to dirt bodily fluids bodily waste
Exposure to drugs and alcohol
Noise
Dealing with behaviour issues
Verbal abuse
Odors
The Incumbent must take the following precautionary measures (in addition to health & safety rules):
Universal Precautions
Follow procedures established by policy and legislation.
Immunization for Hepatitis B and vaccination against tuberculosis and flu are suggested.
Complies with all safety procedures.
Ensures proper lifting twisting & reaching techniques are used during job performance.
Checks intercom & monitor before answering the door.
Answers the door with proper precautions.
The incumbent may be exposed to the risk of moderate injury or illness due to:
Physical attacks by others
Exposure to infectious diseases
Exposure to toxic chemicals
Sharp Objects (i.e. needle sticks)
Other dangerous situations
Dress in a manner that is professional and presentable with respect to the employment position.
If you are aware of confidential information as part of your work you are not permitted to discuss this information with anyone other than those to whom you are responsible to for your position. Divulging any information is grounds for disciplinary action and possible dismissal.
The above responsibilities must be performed in keeping with The Salvation Armys Mission Vision and Values in a professional manner upholding our code of conduct.
EDUCATION EXPERIENCE QUALIFICATIONS CERTIFICATIONS SKILLS:
Education Qualifications and Certifications:
Social Services Worker Diploma or a minimum of 5 years in a workrelated field including experience in a residential setting
Alternative combinations of education and experience may be considered.
Experience and Knowledge Requirements:
1 2 years Supervisory Experience
Thorough knowledge of Toronto Hostel Standards certificate required
Good interpersonal skills
Fluent in written and spoken English
Second language an asset
Certification in First Aid/CPR and NonViolent Crisis Intervention
Computer Skills
Criminal Record Check clearance
Skills and Capabilities:
Attention to detail problemsolving and analytical skills
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army in its sole discretion (i.e. The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Compensation:
The target hiring range for this position is $26.78 to $33.47 with a maximum of $40.16.Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.
Required Experience:
Manager
Employment Type
Part-Time
