Chat Support Specialist
Chat Support Specialist
Posted on :
20-05-2025
Employer Active
1 Vacancy
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Job Description
A Chat Support Specialist primarily assists customers via online chat responding to their inquiries troubleshooting issues and providing solutions. They handle customer interactions in realtime aiming for quick and accurate responses to maintain high customer satisfaction.
Key Responsibilities:
Responding to Inquiries:
Answering customer questions about products services or technical issues in a timely and professional manner.
Troubleshooting:
Identifying and resolving customer problems through the chat platform potentially escalating complex issues to higher levels of support.
Providing Information:
Offering guidance product recommendations and helpful resources to customers.
Maintaining Customer Satisfaction:
Ensuring positive customer experiences by resolving issues promptly and effectively.
Documentation:
Recording and documenting customer interactions and solutions for future reference.
Escalation:
Referring complex or unresolved issues to the appropriate team for further assistance.
Following Up:
Checking in with customers to ensure their issues have been resolved and to gather feedback.
Requirements
Skills and Qualities:
Strong Written Communication: The ability to communicate clearly and concisely in a written format.
ProblemSolving: Quickly identifying and resolving customer issues.
Technical Proficiency: Familiarity with chat platforms and relevant software.
Customer Service Skills: Patience empathy and a positive attitude.
Multitasking: Ability to handle multiple chat interactions simultaneously.
Product Knowledge: Understanding of the companys products and services
Requirements and Skills Proven customer support experience or experience as a client service representative is a plus. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. High school degree.
Employment Type
Full Time
Key Skills
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